Smart Home Support Specialist — Customer Care & Content

Top Greener, Inc.; Irvine (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Top Greener, Inc. in Irvine, CA seeks a detail-oriented Customer Support Representative to handle inquiries, orders, returns, and product support across phone, email, and live chat.

The role blends customer service with content management, documenting interactions, maintaining FAQs, and coordinating with internal teams to ensure a high-quality customer experience in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service, ecommerce support, or a related administrative role.
• Proficiency in English (verbal and written).
• Strong communication, interpersonal, and problem-solving skills.

Responsibilities

• Provide exceptional support via phone, email, and live chat.
• Assist customers with order placement, tracking, information, troubleshooting, and inquiries.
• Handle returns, exchanges, and warranty claims per policy.
• Track shipments, resolve delivery issues, and liaise with logistics partners.
• Process online orders accurately and maintain records.
• Manage customer accounts and protect payment/contact information.
• Document interactions for timely resolution and follow-up.
• Identify recurring issues and share feedback with teams.
• Support content creation and product documentation using templates and AI tools.
• Review AI-generated content for accuracy and publishing readiness.
• Collaborate with product/tech teams to relay customer feedback.
• Use CRM/AI tools to analyze service trends and improve responses.
• Support internal projects related to customer service and journey.
• Welcome visitors and answer inquiries in a front-desk capacity.

Skills

Communication skills

Organizational skills

Problem solving

Multitasking

Team collaboration

English proficiency

Customer service

Education

Associate degree in business or communications

Equivalent professional experience

Tools

Zendesk

CRM software

Microsoft Office

Google Workspace

Job description

Top Greener, Inc. in Irvine, CA seeks a detail-oriented Customer Support Representative to handle inquiries, orders, returns, and product support across phone, email, and live chat.

The role blends customer service with content management, documenting interactions, maintaining FAQs, and coordinating with internal teams to ensure a high-quality customer experience in a fast-paced environment.