Post-Sales Support & Customer Experience Specialist

UGREEN GROUP LIMITED; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

UGREEN GROUP LIMITED in the United States is seeking a customer success specialist to manage buyer email communications, resolve inquiries, and support Technical Support Engineers with post-sales issues.

The role emphasizes quick understanding of customer messages, drafting precise responses, and contributing to product optimization through analysis and cross-department collaboration while maintaining a professional service standard.

Qualifications

• Excellent English communication and client-facing skills.
• Strong ability to rapidly understand customer emails and draft replies.
• High learning agility with ability to identify, analyze and summarize problems.
• Diligent, proactive, patient and committed to completing tasks responsibly.
• Good communication and teamwork skills to collaborate across departments.

Responsibilities

• Handle buyer email responses, address customer inquiries and complaints, and assist Technical Support Engineers in post-sales issues.
• Provide timely feedback on queries, conduct basic analysis, and collaborate with departments to drive product improvements.
• Regularly review processes and improve work methods to deliver more professional services and better user experience.
• Undertake additional tasks assigned by leadership.

Job description

UGREEN GROUP LIMITED in the United States is seeking a customer success specialist to manage buyer email communications, resolve inquiries, and support Technical Support Engineers with post-sales issues.

The role emphasizes quick understanding of customer messages, drafting precise responses, and contributing to product optimization through analysis and cross-department collaboration while maintaining a professional service standard.