Small Parcel Lead

ACCENT DECOR, Inc.; Norcross (GA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid volunteer leave

Job summary

ACCENT DECOR, Inc. in Norcross, Georgia is seeking a Small Parcel Lead to oversee the packing and processing team. This role involves managing day-to-day performance, ensuring timely order fulfillment, and driving quality and efficiency.

The ideal candidate will have a background in warehousing or distribution, strong leadership skills, and a proven ability to enhance operational processes. We offer a competitive hourly wage and comprehensive benefits, including paid volunteer leave.

Qualifications

• 2+ years of experience in a warehouse, distribution, or fulfillment environment.
• At least 1 year in a lead or supervisory role.
• Strong understanding of small parcel shipping processes.

Responsibilities

• Directly manage, coach, and develop a team of Small Parcel Packers.
• Manage employee KPIs and performance metrics.
• Ensure timely processing, packing, and shipping of orders.

Skills

Team management

KPI tracking

Small parcel shipping knowledge

Communication skills

Education

High school diploma

Associate's or Bachelor's degree

Tools

Warehouse management systems

Shipping software

Job description

Overview

Accent Decor is seeking a hands-on leader to join our distribution team as a Small Parcel Lead. You will be responsible for the day-to-day performance of our small parcel packing and processing team, driving quality, efficiency, and accountability on the floor. You will manage a team, own your department\'s results, and play a direct role in ensuring our customers receive their orders on time and in great condition.

Hourly range: $26–$29 per hour. We offer comprehensive benefits, including paid volunteer leave.

Accent Decor is an equal-opportunity workplace committed to creating an inclusive environment for all employees.

Responsibilities

• Directly manage, coach, and develop a team of Small Parcel Packers and Small Parcel Processors
• Conduct regular performance evaluations and provide ongoing feedback
• Manage employee KPIs, track performance metrics, and implement improvement plans when necessary
• Validate that employees remain on task and productive throughout the shift
• Enforce adherence to company policies, safety guidelines, and workplace standards
• Ensure team members follow Small Parcel Packing Standard Operating Procedures (SOPs)
• Monitor packing quality and accuracy to minimize errors and rework
• Control and reduce shipping damages through proactive process oversight and training
• Validate that all orders are processed, packed, and shipped on time according to customer and business requirements
• Correct shipping issues or discrepancies in a timely manner
• Troubleshoot and resolve packing, labeling, or carrier-related problems as they arise
• Answer inquiries from Sales and Customer Service regarding order status, shipping methods, and delivery expectations
• Collaborate with other departments to ensure smooth handoff of orders and issue resolution
• Manage and control the packing supply budget for the small parcel area
• Monitor usage of packing materials and implement cost-saving measures where possible
• Maintain appropriate inventory levels of packing supplies without overstocking
• Track and report team and individual KPIs on a regular basis
• Identify opportunities for process improvement and increased efficiency in small parcel operations
• Escalate significant performance, quality, or operational issues to management as required
• Lead by example with professionalism, accuracy, and efficiency
• Promote accountability, continuous improvement, and customer focus within the team
• Support training and onboarding of new team members
• Participate in cross-functional projects or process improvement initiatives as assigned

Qualifications

• 2+ years of experience in a warehouse, distribution, or fulfillment environment, with at least 1 year in a lead or supervisory role
• Proven ability to manage and develop a team, including coaching, performance feedback, and accountability
• Strong understanding of small parcel shipping processes, packing standards, and carrier requirements
• Experience tracking and reporting operational KPIs with a focus on accuracy and continuous improvement
• Ability to identify and resolve packing, labeling, or shipping discrepancies quickly and effectively
• Experience managing supply or materials budgets with a focus on cost control and waste reduction
• Strong communication skills with the ability to collaborate across departments, including Sales and Customer Service
• Proficiency with warehouse management systems or shipping software preferred
• High school diploma or equivalent required; associate\'s or bachelor\'s degree a plus