Small Engine Repair Technician - Rockport

Rocky; Rockport (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Rocky's Ace Hardware in Rockport, MA is seeking a Small Engine Repair Technician to provide exceptional customer service while diagnosing and repairing equipment with precision.

The role includes sharpening blades, repairing rental equipment, answering phones, and attending monthly store meetings as part of a collaborative team at Rocky's Ace Hardware, 3 Station Square, Rockport, MA.

Qualifications

• Strong customer service and repair skills essential.
• Ability to diagnose equipment and determine required parts.
• Capable of blade sharpening and servicing rental equipment.

Responsibilities

• Combine customer service with equipment repair.
• Diagnose equipment and determine parts needed for repair.
• Complete repairs accurately and efficiently.
• Repair rental equipment as required.
• Perform blade sharpening.
• Answer shop phone calls.
• Attend monthly store meetings.
• Other duties as assigned by store management.

Skills

Customer service

Repair skills

Diagnosis

Blade sharpening

Phone etiquette

Job description

Small Engine Repair Technician - Rockport

Rocky's Ace Hardware, 3 Station Square, Rockport, Massachusetts, United States of America

Job Description

Posted Thursday, August 20, 2026 at 4:00 AM

Position Summary:

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

• Ability to combine amazing customer service with strong equipment repair skills


• Ability to diagnose equipment and determine parts required for repair


• Accurately and efficiently complete the repair


• Ability to repair rental equipment accurately and efficiently


• Perform blade sharpening


• Answer shop phone calls


• Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards


• Attend mandatory monthly store meetings


• Other responsibilities as assigned by store management.

Rocky's Ace Hardware, 3 Station Square, Rockport, Massachusetts, United States of America