Small Engine Repair Technician

Rocky; Andover (MA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A local hardware store in Andover seeks a small engine repair technician responsible for delivering exceptional customer service, diagnosing and repairing equipment with precision, and attending monthly meetings. The ideal candidate will have strong repair skills, ability to perform blade sharpening, and a commitment to ensuring customer satisfaction. Experience in equipment repair is crucial. Join a team that values service excellence and teamwork.

Qualifications

• Ability to provide excellent customer service.
• Proven skills in diagnosing and repairing small engines.
• Experience in blade sharpening and rental equipment repair.

Responsibilities

• Diagnose and repair equipment with accuracy and efficiency.
• Provide helpful customer service.
• Attend mandatory monthly store meetings.

Skills

Customer service skills

Equipment repair skills

Diagnostic skills

Job description

Rocky's Ace Hardware, 208 S Main, Middleton, Massachusetts, United States of America – 50 Peters Street, North Andover, Massachusetts, United States of America

Job Description

Position Summary: This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

• Ability to combine amazing customer service with strong equipment repair skills
• Ability to diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Ability to repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management