Small Engine Technician — Flexible Hours & Customer Care

Ace Hardware; Bridgton (ME); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training on the job

Employee discount

Flexible scheduling

Team building activities

Retail/store perks

Job summary

Hayes Ace Hardware & Rental is hiring a Small Engine Mechanic to service outdoor equipment and help neighbors keep their gear running smoothly.

You will work in a friendly team, perform repairs, provide product knowledge, and assist with rental fleet maintenance. Prior small engine experience and a willingness to learn are valued. This is a standard in-store role with opportunities for growth and community involvement.

Qualifications

• Experience in customer service and hardware store environment preferred.
• Familiarity with small engine repair and basic diagnostics is a plus.
• Ability to work in a fast-paced, outdoor/indoor setting and provide friendly, helpful service.

Responsibilities

• Provide safet y-first service and exceptional customer experiences.
• Assist DIY and professional customers with repairs and equipment operation guidance.
• Check in/out repairs, perform basic maintenance checks and diagnostics.
• Assist in selling new small engine equipment and educating customers.

Skills

Customer service

Small engine

Education

High school diploma or GED

Job description

Join Our Team & Help Your Neighbors!

Do you love helping people? Do you enjoy being outdoors, maintaining small engines and working independently? Do you like working with a friendly team to provide amazing customer experiences?

If you answered "YES!" to any of those questions, we have just the job for you! Hayes Ace Hardware & Rental is looking for high-energy and passionate individuals to join our Service team as a Small Engine Mechanic.

Our mission is to be the most helpful hardware store on the planet. We aim to employ people who fulfill our promise of going the extra mile for our neighbors and our community.

Our Small Engine Mechanics play a key role in providing legendary customer service to our neighbors. They assist DIY and professional customers with safe and speedy repairs to their equipment, all while sharing their knowledge and advice to ensure clean, continuous operation. They help maintain our ever-evolving rental fleet. And they make sure it all happens in a safe, fast-paced and organized garage.

Essential Duties & Responsibilities

Every day, our Small Engine Mechanics:

• Make safety the top priority
• Ensure every customer receives outstanding, enthusiastic and exceptional customer service
• Communicate clearly, politely and efficiently with customers and team members in store and on the phone
• Execute the daily operational goals and priorities assigned by store management
• Check in and out small engine repairs, performing basic maintenance checks and advanced diagnostics
• Perform repairs and maintenance on customer equipment, including researching, documenting and communicating status, timeframes and estimated costs
• Assist in the sale of new small engine equipment, starting machines up and educating experienced and first-time buyers
• Clean, maintain and organize rental equipment, including ongoing, preventative and emergency maintenance
• Operate and maintain vehicles, tools and equipment required for the position
• Work continually on increasing their knowledge of our inventory and its uses
• Keep up a clean and orderly store and garage appearance
• Never hesitate to help customers and team members in other departments and areas
• Handle other duties as assigned in our ever-changing retail environment

Requirements

• Come to work every day with a desire to provide the best customer experience possible and learn a little along the way
• Some high school or a GED is preferred.
• Ability to stand for an extended period, walk, lift up to approximately 60 lbs. and climb (There's always a little bending, twisting and moving that's part of the job).
• This is an outside and inside job! Be prepared to spend time in the elements, and maybe get a little dirty along the way.
• Customer service, small engine and/or hardware store background strongly preferred (we are willing to work with the right candidate to grow into the role!)
• Ability to work flexible hours, including evenings, mornings, weekends and holidays

Benefits

• Training on how to do your job and the products we sell!
• Employee discount (including free personal use rentals)!
• Flexible scheduling!
• We fire up a grill from time to time and cook stuff (mostly good, sometimes questionable)!
• T-shirts (or polos, if that's more your jam)!
• Opportunities for advancement!
• Retirement, AFLAC and insurance available to qualified employees!

We're Hayes Ace Hardware & Rental! For 60 years, our family-owned business has been serving Bridgton and the Lakes Region of Western Maine with friendly, knowledgeable and helpful customer service. We love working with our neighbors to solve problems all around their homes, from fixing a leaky faucet to finding the grill that will look just right on their deck. And we're proud to be one of over 5,000 independently-owned and operated Ace Hardware stores around the country and across the globe. Come join the helpful folks at Hayes!