Small Business Coach (Program Coordinator)

GOEBEL FIXTURE COMPANY; Rock Island (FL); On-site; USD 50,000 - 61,000; Full time

Job summary

Urban League of Broward County is seeking a Small Business Coach/Program Coordinator to unite the Entrepreneurship Center activities, arrange events, and provide client consultation. Responsibilities include program coordination, coaching, CRM data entry, and ROI tracking to secure ongoing community investment.

The role requires a 2-year degree minimum, 2+ years in small business support, and flexibility to work evenings/weekends. Valid Florida driver’s license and background checks are required.

Qualifications

• Bachelor’s degree preferred in Business Administration, Entrepreneurship, or related field.
• Associate’s degree with 4 years relevant experience considered.
• Must be willing to work evenings and weekends as business needs warrant.
• Strong organizational skills with attention to detail; data management; CRM experience preferred.
• Excellent communication and presentation skills with the ability to engage diverse populations.

Responsibilities

• Coordinate the Center’s signature small business cohort programs, including scheduling, communication, logistics, and participant support.
• Provide one-on-one business coaching and technical assistance to entrepreneurs: strengthen business plans, marketing strategies, operations, and readiness.
• Review and track consultant case notes, ensuring client files are complete and in the CRM.
• Support preparation of reports on program outcomes and client progress.
• Serve as the first point of contact for inbound callers and walk-in clients.
• Conduct orientations, workshops, and introductory sessions for entrepreneurs, guiding them to the appropriate program or service.

Skills

Communication skills

Presentation skills

Organizational skills

Data management

Adaptability

Education

Bachelor’s degree preferred in Business Administration or Entrepreneurship

Associate’s degree with 4 years relevant experience

Tools

CRM software

Microsoft Office

Job description

• Base Pay $55,000.00 - $55,000.00 / Year
• Relocation Expense Covered No
• Employee Type Exempt FT
• Required Degree 2 Year Degree
• Manage Others No

Contact information

• Name Human Resources

Description

The Small Business Coach/Program Coordinator (SBC) is responsible for bringing together activities of the Entrepreneurship Center. These activities include assisting in developing and implementing required projects; arranging and scheduling events; facilitating client engagements, recurring orientations and or workshops; responding to clients and provide consultations for the idea level businesses. Additionally, the SBC ensures accurate data collection, case documentation, and ROI tracking to demonstrate program impact and secure continued investment in the community.

Requirements

CORE DUTIES AND RESPONSIBILITIES (Abbreviated) include the following:

Program Coordination & Business Coaching

• Coordinate the Center’s signature small business cohort programs, including scheduling, communication, logistics, and participant support.
• Provide one-on-one business coaching and technical assistance to entrepreneurs:
  • strengthen business plans,
  • marketing strategies,
  • business operations,
  • review readiness, and
  • other small business challenges.
• Review and track consultant case notes, ensuring that all client files are complete and accurately maintained in the CRM system.
• Support preparation of reports on program outcomes and client progress.
• Serve as the first point of contact for inbound callers, walk-in clients, internal referrals from the Lynx department, and event/conference follow-ups.
• Conduct orientations, workshops, and introductory sessions for entrepreneurs, guiding them to the appropriate program or service.
• Ensure all new clients and leads are entered into the CRM system with complete and accurate information.
• Provide ongoing follow-up to maintain client engagement and support.

Client Reporting (Surveying & ROI Data Capture)

• Collect ROI data from program participants on a quarterly basis, ensuring accuracy and timely reporting.
• Distribute and analyze client surveys to measure satisfaction and key outcomes.
• Track and compile data for monthly, quarterly, and annual reporting requirements.
• Work with direct manager and the Lending & Compliance Analyst to ensure compliance with grant and funding requirements related to data capture.

EDUCATION AND EXPERIENCE

Bachelor’s degree preferred in Business Administration, Entrepreneurship, or related field; Associate’s degree with 4 years of relevant experience considered; or a combination of education and relevant experience will be considered.

QUALIFICATIONS

• Must be willing to work evenings and weekends as business needs warrant.
• Minimum 2 years’ experience in small business support, program coordination, training, or customer service.
• Strong organizational skills with attention to detail; data management; proficient using Microsoft office and CRM experience preferred.
• Excellent communication and presentation skills with the ability to engage diverse populations.
• Knowledge of small business operations, financial statements, and planning tools.
• Must work effectively with people of diverse backgrounds, skills, and abilities.
• Ability to carry out responsibilities with flexibility to adapt to changing organizational needs.
• Ability to balance the needs and expectations of multiple constituents.

KEY COMPETENCIES

• Balance program coordination with direct client coaching.
• Strong attention to detail in capturing client data and ROI metrics.
• Skilled in building trust with entrepreneurs and guiding them toward resources.
• Adaptability to handle both structured cohort management and unplanned client interactions.

OTHER

• Must have a valid Florida driver’s license and reliable transportation.
• Must pass a Level 2 background and drug screening.

THE URBAN LEAGUE OF BROWARD COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER