Administrative/Operations/IT

National Association For Latino Community Asset Builders; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

9 paid holidays

Paid time off

Paid Parental Leave

Job summary

The Latino Economic Development Center (LEDC) in Minnesota is seeking an Intake Specialist & Grants Monitoring Coordinator. This face-of-the-organization role blends front-desk duties with coordination across business development, lending, and grants monitoring.

You will greet visitors, route inquiries, schedule meetings, and ensure accurate records and timely reporting. This full-time office role emphasizes client service and cross-team collaboration.

Qualifications

• High school diploma or equivalent.
• Bilingual fluency in English and Spanish, both written and verbal.
• 1–2 years of experience in a front desk, customer service, or administrative role.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Teams, and Planner.
• Strong written and verbal communication skills with the ability to interact professionally across a wide range of clients, partners, and staff.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Professional presence and demeanor, with a genuine commitment to delivering excellent client service.

Responsibilities

• Greet clients, visitors, and staff warmly and professionally, creating a welcoming environment that reflects LEDC’s mission.
• Answer and route incoming calls, emails, and inquiries to the appropriate staff or department.
• Address client and visitor needs promptly, handling concerns with care and escalating issues to the appropriate team when needed.
• Provide accurate information and meaningful support to prospective clients and community partners.
• Coordinate scheduling for meetings, workshops, trainings, and client appointments on behalf of the business development team.
• Develop and maintain intake forms, evaluation tools, and post‑workshop questionnaires to track participation and program effectiveness.
• Maintain accurate records of business development activities, client interactions, and follow‑up communications.
• Assist the lending team with client inquiries and document processing.
• Schedule and confirm loan consultation appointments.
• Ensure all required paperwork is completed accurately, submitted on time, and filed appropriately.
• Manage incoming and outgoing mail, packages, and deliveries.
• Collect, organize, and assemble relevant data to support grant reporting in alignment with funder requirements and deadlines.
• Maintain documentation to support program compliance, audit readiness, and timely reporting submissions.
• Coordinate across departments to gather necessary information and flag outstanding reporting needs.
• Maintain organized records, files, and office systems to support day‑to‑day operations.
• All staff are expected to support the full scope of organizational programs and initiatives, including marketing and communications efforts. Duties may shift based on organizational need, and all reasonable tasks as assigned are within the scope of this role.

Skills

Bilingual English/Spanish

Microsoft Office

Front desk experience

Customer service

Education

Associate/Bachelor in Business Admin or related

Tools

Outlook

Word

Excel

PowerPoint

Teams/Planner

Job description

Location: Saint Paul, MN

Job Function: Administrative/Operations/IT

Posted on: September 3, 2026

Background

The Latino Economic Development Center (LEDC) is a nonprofit Community Development Financial Institution (CDFI) that serves all of Minnesota and whose mission is to transform our community by creating economic opportunities for Latinos/as/e Since 2003, LEDC has worked with aspiring entrepreneurs and existing small businesses to offer technical assistance, business development strategies, and access to affordable capital for equipment, working capital, and/or land/building acquisition or rehabilitation needs. Our vision is a thriving multicultural community enriched with Latino leadership, culture, and economic influence. With over 370,000 Latinos in MN representing 6% of the population it is imperative to have a presence in the region.

Summary

The Intake Specialist & Grants Monitoring Coordinator is the face of LEDC, the first person clients and visitors encounter, and often the one who sets the tone for the entire relationship. This role goes well beyond front desk operations. It combines client-facing service with hands‑on coordination across business development, lending, agriculture programs, and grants monitoring.

Responsibilities

• Greet clients, visitors, and staff warmly and professionally, creating a welcoming environment that reflects LEDC’s mission.
• Answer and route incoming calls, emails, and inquiries to the appropriate staff or department.
• Address client and visitor needs promptly, handling concerns with care and escalating issues to the appropriate team when needed.
• Provide accurate information and meaningful support to prospective clients and community partners.
• Coordinate scheduling for meetings, workshops, trainings, and client appointments on behalf of the business development team.
• Develop and maintain intake forms, evaluation tools, and post‑workshop questionnaires to track participation and program effectiveness.
• Maintain accurate records of business development activities, client interactions, and follow‑up communications.
• Assist the lending team with client inquiries and document processing.
• Schedule and confirm loan consultation appointments.
• Ensure all required paperwork is completed accurately, submitted on time, and filed appropriately.
• Manage incoming and outgoing mail, packages, and deliveries.
• Collect, organize, and assemble relevant data to support grant reporting in alignment with funder requirements and deadlines.
• Maintain documentation to support program compliance, audit readiness, and timely reporting submissions.
• Coordinate across departments to gather necessary information and flag outstanding reporting needs.
• Maintain organized records, files, and office systems to support day‑to‑day operations.
• All staff are expected to support the full scope of organizational programs and initiatives, including marketing and communications efforts. Duties may shift based on organizational need, and all reasonable tasks as assigned are within the scope of this role.

Requirements

Required

• High school diploma or equivalent.
• Bilingual fluency in English and Spanish, both written and verbal.
• Minimum of 1–2 years of experience in a front desk, customer service, or administrative role.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Teams, and Planner.
• Strong written and verbal communication skills with the ability to interact professionally across a wide range of clients, partners, and staff.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast‑paced environment.
• Professional presence and demeanor, with a genuine commitment to delivering excellent client service.

Preferred

• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.
• Prior experience working in a nonprofit, community development, or social services organization.
• Familiarity with small business lending, grant compliance, or economic development programs.
• Experience supporting multiple teams or departments simultaneously.

Compensation and Benefits

The pay range for this role is $16.00 – $22.00 per hour, depending on qualifications and experience. Some work may be performed at partner agency locations across Minnesota.

• Hours: Monday–Friday, 9:00 a.m.–5:00 p.m., with occasional evenings or weekends as
• Benefits: Employer‑paid medical, dental, vision, short‑term disability, and long‑term disability; 9 paid holidays (including two floating holidays); paid time off from Christmas Eve through New Year’s Day; Paid Parental Leave.

Work Environment & Physical Requirements
This full‑time, in‑office position based at the LEDC office, Monday through Friday. The role requires using standard office equipment and technology. Occasional travel may be required based on organizational needs. The role involves extended periods of sitting, regular computer use, and both in‑person and virtual communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

LEDC celebrates diversity and is committed to creating an inclusive environment for all

employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Reasonable accommodations will be provided for applicants with disabilities. If you are an individual with a disability who needs assistance, please contact [emailprotected] and indicate what assistance is needed.

LEDC regrets that it is unable to offer H‑1B sponsorship at this time. The successful candidate must be able to accept work in the U.S. by the day employment begins.