Small Business Service Activation Representative

Customer Operations; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Spectrum is seeking a Service Activation Specialist I in Texas to guide small business customers through the order process. You will coordinate order entry, liaise with multiple internal teams, and ensure smooth fulfillment while addressing non-standard scenarios and providing updates to customers.

The role requires 2 years of customer service experience and strong English communication skills. Office-based position with a flexible schedule and opportunities for growth within Spectrum.

Qualifications

• 2 years of customer service experience.
• Ability to read, write, speak and understand English.

Responsibilities

• Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and email.
• Gather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issues.
• Act as a liaison between internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completion.
• Manage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updates.
• Assess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integrity.
• Schedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installation.
• Document and share best practices within your team and offer suggestions for continuous improvement.

Skills

Customer service

Communication

Multitasking

Order processing

Billing knowledge

Problem solving

Team collaboration

Independent work

Time management

Computer skills

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in helping customers navigate solutions and enjoy making a difference in their service experience? As a Service Activation Specialist I at Spectrum, you’ll play a pivotal role in guiding small business customers through the order process, collaborating with multiple teams, and ensuring seamless fulfillment. Your dedication directly shapes the satisfaction and loyalty of every Spectrum customer you connect with.

How You’ll Make an Impact

• Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and email
• Gather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issues
• Act as a liaison between various internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completion
• Manage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updates
• Assess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integrity
• Schedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installation
• Document and share best practices within your team and offer suggestions for continuous improvement

Working Conditions

• Office environment
• Flexible work schedule may be required

What You’ll Bring to Spectrum

Required Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years of customer service experience

Skills

• Ability to read, write, speak and understand English
• Ability to prioritize and organize effectively
• Ability to use a personal computer and software applications
• Ability to work independently in a group environment
• Ability to address and resolve customer complaints and issues
• Ability to work seated for prolonged periods, taking consecutive calls
• Ability to communicate clearly and professionally orally and in writing
• Knowledge of general accounting and billing procedures
• Knowledge of office procedures and company policies
• Knowledge of service troubleshooting
• Knowledge of residential product information, packaging, pricing and current offers

Preferred Qualifications

Skills

• Ability to maintain confidentiality
• Ability to solve problems under pressure
• Knowledge of the cable industry products and services

#LI-JC3 CSU110 2026-86402 CSU110 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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