Small Business Resource Network (SBRN) Outreach Specialist

The New Bronx Chamber of Commerce; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

The Bronx Chamber of Commerce is seeking a full-time Small Business Resource Network Outreach Specialist to join our team in the Bronx. You will be the primary liaison between SBRN and local small businesses, engaging owners to raise awareness of resources and opportunities.

You will collect business details, enter activity into Salesforce, and assist with events and administrative duties as needed. Fluency in Spanish is highly preferred, and occasional travel across the borough is expected.

Qualifications

• Associate’s degree in business, communications, public administration, or related field.
• 4+ years in community outreach, small business support, or related public-facing roles.
• Strong interpersonal and communication skills with diverse communities and business owners.
• Experience with Salesforce or CRM systems is a plus.

Responsibilities

• Engage local businesses via in-person visits, phone calls, and virtual meetings.
• Discuss resources, programs, and services with tailoring to needs.
• Collect and record essential business information, including contact details and interests.
• Enter outreach activity details into Salesforce CRM in a timely, organized manner.
• Support other office tasks, events, and administrative duties as needed.

Skills

Interpersonal skills

Communication

Public outreach

Independent worker

Multitasking

Salesforce experience

Spanish language

Education

Associate's degree in business or related field

Tools

Salesforce CRM

Zoom

Microsoft Office Suite

Job description

Job Title:Small Business Resource Network (SBRN)Outreach Specialist

Location:Bronx Chamber of Commerce: 1200 Waters Place, Suite 106, Bronx NY 10461

Compensation:$55-60k yearly

About The Bronx Chamber of Commerce:

The Bronx Chamber of Commerce is committed to supporting local businesses, fostering economic development, and promoting the growth and prosperity of the Bronx. We work closely with business owners, community leaders, and government organizations to create a thriving business environment in our borough.

Position Overview:

The Small Business Resource Network (SBRN) isseekinga motivated and community-orientedFull-Time Business Outreach Specialist to join our team. This role serves as the primary point of contact between SBRN and local small businesses. The Outreach Specialist will actively engage with business owners to raise awareness of available resources, support services, and opportunities designed to help their businesses grow and succeed. Ideal candidates are personable, proactive, and passionate about supporting small business development within the community.

Key Responsibilities:

• Business Engagement: Proactively engage with businesses in the community through various outreach methods (e.g., in-person visits, phone calls, virtual meetings) to introduce them to the SBRN's mission and array of resources.
• Resource Discussion: Clearly and enthusiastically discuss the many resources, programs, and services the SBRN provides to small businesses, tailoring the conversation to their specific needs and interests.
• Information Collection: Accurately collect and record essential business information, including contact details, industry, and areas of interest.
• Data Entry: Input all collected business information and outreach activity details into our Salesforce CRM system ina timelyand organized manner.
• Flexibility and Support: While primarily focused on business outreach, be prepared toassistwith other office tasks, events, and administrative duties as needed to support the overall SBRN team and the Bronx chamber of Commerce.

Qualifications:

• Associate’s degree in business, Communications, Public Administration, Community Development, or a related field (or equivalent work experience)
• 4+ years of experience in community outreach, small business support, customer service, or related public-facing roles
• Strong interpersonal and communication skills with the ability to engage diverse communities and business owners
• Knowledge of small business operations, local economic development programs, or government-funded business resources is a plus
• Comfortabilityconducting in-person outreach and business visits in various neighborhoods
• Self-starter with the ability tobe adaptable andwork independently and manage multiple priorities
• Proficiencyin Microsoft Office Suite, CRM platforms, and virtual meeting tools (e.g.,Salesforceand Zoom)
• Fluency inSpanishishighlypreferred.
• Familiarity with the local small business landscape and community organizations preferred
• This is afull-time, in-person position.
• Collaborative and team-oriented office environment
• You must have a personal vehicle for this role, as it requires frequent travel to businesses across the entire borough.
• Must be able to occasionally lift and carry office supplies and equipment weighing up to20-40lbs.
• May require some nights and weekends.

The Bronx Chamber of Commerce is an Equal Opportunity Employer. We do not discriminatebased onrace, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected category.