Small Business Relationship Manager

Needham Bank; Portsmouth (NH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical & dental insurance

401(k) with 8% match

PTO & holidays

Bonus program

Vision & life insurance

Tuition reimbursement

Job summary

Needham Bank seeks an experienced commercial lending professional to evaluate, authorize or recommend approval of commercial loans. You will advise borrowers on financial status and payment methods and collaborate with loan groups to ensure timely, compliant processing.

The role emphasizes building creditworthy client relationships, managing a growing portfolio, cross-selling banking products, and guiding applicants through the loan process while adhering to bank policies and regulations.

Qualifications

• Bachelor’s degree in business, finance or related area.
• Fifteen or more years’ experience in small business and SBA lending.
• Educated in banking federal and state regulations and laws.
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Responsibilities

• Assist Department in developing relationships that are creditworthy, deposit rich and aligned with the Bank’s strategic goals.
• Mentor and work closely with less experienced team members in order to continue their professional development
• Provide technical assistance to customers and prospects in order to assist them through their application process
• Meet with applicants to obtain information for loan applications and to answer questions about the process
• Analyze applicant financial status, credit and property evaluations to determine feasibility of granting loans
• Originate and close new loans to existing customers and prospects consistent with the Bank’s loan policies and state and federal regulations
• Present new loan requests and other reports as necessary to the appropriate approval authorities within the Bank
• Stay abreast of new types of loans and other financial services and products to better meet clients’ needs
• Submit applications to credit analysts for verification and recommendation
• Work with clients to identify their financial goals and to find ways of reaching those goals
• Work with Director to aid in resolving commercial loan application problems as necessary
• Manage and grow an existing commercial loan portfolio.
• Cross-sell other bank products including: deposit products, cash management, merchant services and wealth management
• Quickly respond to customer and prospect inquiries and assist customers through the application process
• Work with the Bank’s residential and commercial real estate groups in referring new business
• Assist in the collection/work out activities with troubled/non-performing assets
• Represent the Bank at various community functions
• Participate on Bank task forces and committees as assigned
• Perform additional duties as requested, needed or assigned

Skills

Portfolio management

Business development

SBA lending

Sales

Analytical skills

Communication

Relationship building

Education

Bachelor's degree in business/finance

Job description

Evaluate, authorize or recommend approval of commercial loans. Advise borrowers on financial status and methods of payments.

Essential Duties & Responsibilities

• Assist Department in developing relationships that are creditworthy, deposit rich and aligned with the Bank’s strategic goals.
• Mentor and work closely with less experienced team members in order to continue their professional development
• Provide technical assistance to customers and prospects in order to assist them through their application process
• Meet with applicants to obtain information for loan applications and to answer questions about the process
• Analyze applicant financial status, credit and property evaluations to determine feasibility of granting loans
• Originate and close new loans to existing customers and prospects consistent with the Bank’s loan policies and state and federal regulations
• Present new loan requests and other reports as necessary (i.e.: CARs, Loan Review Responses) to the appropriate approval authorities within the Bank
• Stay abreast of new types of loans and other financial services and products to better meet clients’ needs
• Submit applications to credit analysts for verification and recommendation
• Work with clients to identify their financial goals and to find ways of reaching those goals
• Work with Director to aid in resolving commercial loan application problems as necessary
• Manage and grow an existing commercial loan portfolio.
• Cross-sell other bank products including: deposit products, cash management, merchant services and wealth management
• Quickly respond to customer and prospect inquiries and assist customers through the application process
• Work with the Bank’s residential and commercial real estate groups in referring new business
• Assist in the collection/work out activities with troubled/non-performing assets
• Represent the Bank at various community functions
• Participate on Bank task forces and committees as assigned
• Perform additional duties as requested, needed or assigned

Job Requirements

• Extensive portfolio management, business development, risk management experience.
• Extensive knowledge of financial institution policies and procedures
• Strong knowledge of small business and SBA lending practices and related areas
• Strong Knowledge of all SBA Loan Programs including 7(a), Express and 504
• Knowledge of department support structures, resources and personnel
• Good sales, organizational, communication and public relations skills particularly in working with documentation that requires special handling
• Strong analytical and interpersonal skills
• Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly self-motivated
• Superior customer service skills, exceed customers’ expectations
• Fluent written and verbal English communication skills
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Education & Experience

• Bachelor’s degree in business, finance or related area
• Fifteen or more years’ experience in small business and SBA lending
• Educated in banking federal and state regulations and laws
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short- and long-term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting.

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.