Small Business Relationship Manager

LexisNexis Legal & Professional group; Pennsylvania; Remote; USD 57,000 - 94,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a Senior Small Business Relationship Manager to protect and grow revenue in an assigned portfolio. You will build consultative relationships, identify growth opportunities, and deliver strategic outcomes in a customer-focused sales environment.

You will leverage Salesforce, Gong, and Tableau to analyze usage and market data, develop account plans, and collaborate with cross-functional teams to maximize value for customers.

Qualifications

• Build consultative relationships to expand revenue within assigned portfolio.
• Develop strategic account plans to promote growth and reduce churn.
• Forecast revenue opportunities and manage sales activities to meet targets.
• Demonstrate strong business acumen to understand territory performance.

Responsibilities

• Develop ways to meet and/or exceed yearly sales targets.
• Exceed weekly activity objectives to support customer growth.
• Develop strategic account plans for customers in your territory.
• Create risk, retention, and penetration strategies to maximize revenue opportunities.
• Coordinate resources (tech, product, marketing, pricing) to secure business.
• Build relationships with high-level decision makers for broader penetration.
• Demonstrate understanding of LexisNexis solutions and competitive products.
• Handle customer concerns or objections.
• Apply strong time management, organization, and forecasting skills.

Skills

Consultative selling

Relationship building

Strategic account planning

Forecasting

Business acumen

Tools

Salesforce

Gong

Tableau

Job description

Are you passionate about helping customers achieve greater value from the solutions they rely on every day? Do you enjoy building trusted relationships, identifying growth opportunities, and delivering strategic outcomes in a customer-focused sales environment? Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions. As a Small Business Relationship Manager, you will play a key role in protecting and growing revenue within an assigned portfolio of customers. You will build consultative customer relationships, identify opportunities for expansion, drive retention strategies, and help customers maximize the value of Nexis solutions through proactive engagement and strategic account management.

• Develop ways to meet and/or exceed yearly sales targets.
• Exceed weekly activity objectives to support the growth of our customers.
• Develop strategic account plans for all customers in your assigned territory to promote growth and reduce cancels while adding additional services.
• Be able to create risk, sales retention and penetration strategies aimed at positioning Nexis to maximize revenue opportunities, using business analysis tools such as Salesforce, Gong, and Tableau, as well as leveraging usage statistics, competitive analysis, and AI.
• Manage and strategically deploy all resources necessary to secure the business, (i.e. technical and product support, marketing, pricing, etc).
• Develop key contacts and business relationships with influential individuals and high level decision makers to go broader and deeper across your customer base.
• This will be accomplished through secure first appointments, advancing appointments, closing appointments, consulting sessions and group presentations.
• Develop an in depth understanding of LexisNexis business information solutions and competitive products to present and demonstrate the benefits and advantages of our solutions.
• Handle customer concerns or objections.
• Solid strategic account planning and penetration skills.
• Understanding and expertise in applications such as AI, Windows XP, Excel, Outlook, PowerPoint, and Word.
• Documented history of sales overachievement.
• Strong time management, organizational and forecasting skills.
• Strong business acumen to understand the impact of your decisions on the territory performance as measured by revenue, profit and customer measures.
• With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $56,600 - $94,400. Total Target Cash Range: $87,000 - $145,100.National Base Pay Range: $59,600 - $99,300, Total Target Cash Range: $91,600 - $152,800. Geographic differentials may apply in some locations to better reflect local market rates.

Pay mix between base and variable pay varies based on sales role; If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.