Small Business Program Navigator (bilingual Eng-Span)

CLUES; Saint Paul (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement plan

Educational assistance

Paid holidays

Paid time off

Job summary

CLUES is seeking a Small Business Program Navigator in Saint Paul, MN. You will provide bilingual coaching and technical assistance to Latine micro and small businesses, helping them access resources, certifications, and funding opportunities.

You will build relationships with community partners, coordinate workshops, and deliver practical guidance in English and Spanish, supporting entrepreneurs through every growth stage. This is a full‑time, non-exempt position with benefits.

Qualifications

• Undergraduate degree in business, entrepreneurship, marketing, or related field.
• 2-4 years in customer service; 1-2 years in a retail setting preferred.
• Fully bilingual in English and Spanish, with strong written and oral skills.

Responsibilities

• Deliver technical assistance and coaching to Latine small businesses.
• Assist with certifications, insurances, and compliance documents for MN state.
• Coordinate business courses, workshops, and financial literacy sessions.
• Build relationships with community organizations, financial institutions, and subject matter experts.
• Provide participant services including coaching and resource navigation.

Skills

Bilingual English/Spanish

Customer service

multitask management

Education

Undergraduate degree in business/related field

Tools

Microsoft Office

MS Teams

SharePoint

Zoom

Canva

Job description

# Small Business Program Navigator (bilingual Eng-Span)St. Paul - Headquarters - St. Paul, MN 55106## OverviewSalary Range$20.00 - $22.00 HourlyPosition TypeFull Time## Description### **POSITION SUMMARY**The Small Business Program Navigator (Navigator) is a hands-on, entrepreneurial collaborator in CLUES Micro Business / Small Business Development Program. The Navigator supports aspiring and existing Latine small and micro business owners with bilingual customized coaching, technical assistance, training, access to capital, networking opportunities, and other resources.---**Department:** Economic Prosperity **Reports to:** Manager of Small Business & Asset Building Programs **Location:** CLUES St. Paul, MN (primary location) **Position Type:** Regular, non-exempt **Schedule:**Full-Time. Generally, Monday – Friday business hours, with some evening &/or weekend hours. **Estimated Pay:** $20.00 - $22.00 per hour (depending on experience & qualifications). **Benefits:**Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.---### **ESSENTIAL DUTIES AND RESPONSIBILITIES**#### **Program & Participant Services*** Deliver technical assistance, assist with one-on-one coaching, and provide general support to Latine businesses in all aspects of business growth.* Assist business owners in obtaining certifications, insurances, and other compliance documents required to do business in the State of Minnesota.* Assist with the development, coordination, and delivery of business courses, specialty workshops, and financial literacy sessions.* Build, cultivate, and maintain strong relationships with community organizations, government agencies, financial institutions, and subject matter experts to expand resources and opportunities for small businesses.* Provide general support for Small Business & Asset Building programming and initiatives, including direct participant services like coaching and resource navigation.#### **General Duties*** Promote the mission, operating values, and agency services of CLUES within the community.* Maintain client confidentiality in accordance with HIPAA, agency policies, and applicable laws.* Maintain open communication with supervisors and seek feedback when necessary.* Participate in assigned training and department activities.* Provide services in multiple locations, including the Twin Cities Metro Area and Greater MN, as directed.* Maintain a flexible schedule, including some nights and weekends, to accommodate participant availability.* Carry out all other duties as assigned by supervisor.*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change, or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*### **SUPERVISORY RELATIONSHIPS*** This position is not responsible for supervising employees but may require supervising and coordinating volunteers and interns (recruited to assist in facilitation of workshop related activities, etc.)## Qualifications#### **Education, Experience & Key Abilities*** An undergraduate degree or comparable experience in business management, entrepreneurship, marketing, or related field.* 2-4 years of experience in customer service and 1-2 years of experience in retail.* Must be fully bilingual in English and Spanish- strong written and oral skills; culturally proficient.* Ability to manage multiple projects and deadlines.* Basic knowledge of marketing principles including social media, material design, and website management.* Knowledge of basic bookkeeping principles.* Ability to work evening and weekend hours; ability to travel to off-site venues for meetings, events, and professional development is required.* Passionate about entrepreneurship, education, social justice, diversity, and women’s empowerment.#### **Language Skills*** Effective communication in English and Spanish, both verbally and in writing required.* Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests.#### **Transportation*** Must have access to use a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.#### **Computer Skills*** Proficient working knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint and online technology platforms such as MS TEAMS, MS SharePoint, Zoom, Facebook, Canva, and Google Hangouts.* Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.### **WORKING CONDITIONS**#### **Background check*** Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.### ### **HOW TO APPLY**Please visit www.clues.org/careers to apply online. Please include a résumé, cover letter, and salary requirements when applying. Contact HR with questions at 651-379-4244 or [e-mail]. Please note that all applicants are required to apply online by following the above link (we no longer accept emailed or faxed applications). CLUES is an Equal Opportunity Employer.