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Small Animal Hospital Receptionist

Iowa State University

Ames (IA)

On-site

USD 48,000 - 55,000

Full time

7 days ago

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Job summary

Join Iowa State University's Veterinary Teaching Hospital as a Veterinary Teaching Hospital Assistant II - Receptionist. This full-time position requires strong customer service skills and familiarity with medical terminology, where you will play an essential role in client communication and administrative support in a fast-paced environment. Ideal candidates will have experience in veterinary or medical settings and a passion for animal care.

Benefits

Comprehensive health and work-life benefits

Retirement benefits including defined contribution plans

Generous vacation and leave plans

Onsite childcare

Flexible Spending Accounts

Qualifications

2 years of customer service or receptionist experience required.
Knowledge of medical terminology or animal disease symptoms necessary.
Experience in high-volume environments preferred.

Responsibilities

Welcome clients and manage patient information in the database.
Schedule appointments and handle emergencies.
Coordinate administrative tasks and communication among staff.

Skills

Customer service

Data entry

Communication

Education

Post high school education in veterinary technology or related field

Veterinary Teaching Hospital Assistant II - Receptionist

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Veterinary Teaching Hospital Assistant II - Receptionist

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Position Title

Veterinary Teaching Hospital Assistant II - Receptionist

Position Title

Veterinary Teaching Hospital Assistant II - Receptionist

Job Group

Merit

Required Minimum Qualifications

Customer service or receptionist experience which totals two years.
Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties.
Data entry skills.

Preferred Qualifications

Previous experience in a veterinary clinic, animal hospital, or medical office setting.

Customer service experience, particularly in high-volume or fast-paced environments.

Experience with payment processing, invoicing and/or bookkeeping.

Familiarity with scheduling systems or client management software.

Experience with Medical terminology.

Associate's degree or coursework in veterinary technology, animal science or related field.

Job Description

Join Our Team as a Veterinary Teaching Hospital Assistant!

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Veterinary Teaching Hospital Assistant!

Hours: Swing shift, Tuesday-Saturday 12:00PM - 9:00PM. Holidays and weekend hours will be required as needed based on team coverage.

Why You’ll Love This Position

Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

Welcome clients and update patient information in the hospital database.
Schedule appointments, handle emergencies, and provide detailed instructions for visits.
Explain hospital policies, payment procedures, and consent requirements.
Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

Manage communications for faculty, students, and staff.
Train and supervise students in office procedures and medical record handling.
Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

Organize and maintain medical records.
Deliver food, supplies, and lab samples.
Prepare and send out billing statements and other client communications.
Maintain the reception area with necessary forms and supplies.
Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Characteristic Duties And Responsibilities

Schedule appointments using client and patient software to record the appointment.
Determine if it is an emergency situation and which services to schedule.
Relay information and requirements for the appointment to client or referring veterinarian.
Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.
Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.
Receive and register clients.
Collect information from client and establish or update client and patient information using the client and patient software program.
Establish account.
Enter exam fee and medical record fee.
Compile charges on the account according to hospital policy.
Collect deposits from clients for inpatient care.
Enter payments and adjustments to client’s accounts.
Prepare paperwork for patients visit.
Assist veterinarian in pulling medical records or locating patient history.
File client information in permanent files.
Take prescription and food orders and deliver to appropriate veterinarian or pharmacy or customer as appropriate.
Deliver prescribed medication and supplies to clients.

Knowledge, Skills, And Abilities

Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner.
Ability to maintain confidentiality of medical records.
Ability to multi-task and deal with multiple priorities.
Knowledge of veterinary hospital routines and functions.
Ability to assess emergencies and refer to appropriate hospital staff.
Knowledge of medical terminology.
Knowledge of animal disease symptoms.
Ability to come in contact with animals.
Ability to work in an environment that houses and heals sick animals.
Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood.
Ability to utilize veterinary client and patient registration system.
Ability to enter data with speed and accuracy.
Ability to provide assistance to veterinary students who are learning office systems and processes.
Ability to work as part of a team.
Ability to retrieve files and pet supplies.
Ability to carry/hold/restrain animals.

Appointment Type

Regular

Number Of Months Employed Per Year

12 Month Work Period

Time Type

Full time

Pay Grade

08

Application Instructions

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date

June 9, 2025

Posting Close Date

June 22, 2025

Job Requisition Number

R17199

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Education and Training
Industries
Higher Education

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