Slots Floor Supervisor

Caesars Entertainment; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment seeks a guest services supervisor to foster guest excitement and retain a highly skilled workforce. You will lead a team, train staff, promote the Caesars Rewards program, and ensure adherence to policies while delivering exceptional service.

You will manage monetary transactions, monitor operations, and maintain accurate records, striving for integrity in a regulated environment and promoting teamwork across shifts.

Qualifications

• Guest contact experience required.
• Supervisory experience preferred.
• Experience in Slot Operations preferred.
• Fluent in English, strong interpersonal skills.
• Must handle monetary transactions accurately.
• Good communication, both verbal and written.

Responsibilities

• Builds customer loyalty and handles disputes; promotes Caesars Rewards.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coach for success.
• Ensures compliance with all policies and procedures; communicates across the organization.
• Maintains security of company funds and inventories; accurate record-keeping.

Skills

Customer service

Leadership

Communication

Attention to detail

Monetary transactions

Fluent English

Supervisory experience

Data entry

Problem solving

Education

High School Diploma

College degree preferred

Tools

Windows

Word

Excel

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.

How You Will Create the Extraordinary

• Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program.
• Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.
• Communicates effectively with all levels of the organization.
• Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments.
• Analyzes casino related computer screens and reports to make appropriate decisions regarding guests’ comps, credit, and disputes.
• Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data.
• Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.
• Approves jackpot payoffs up to and including $100,000.
• Maintains awareness for possible slot cheating and/or suspicious activities.

What You Will Need

• High School Diploma or equivalent; College Degree preferred
• Previous work experience in a guest contact position
• Previous supervisory experience preferred
• Previous experience in Slot Operations preferred
• Literate, fluent, and easily understood in English
• Strong interpersonal and guest service skills
• Ability to interact with tact and discretion
• Able to handle numerous monetary transactions with a high degree of accuracy
• Basic data entry/computer skills to enter information to computerized forms
• Ability to monitor/respond to visual and audio cues
• Must be able to take direction
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Good customer service skills, both internal and external
• Ability to handle difficult situations with courtesy and professionalism
• Literacy in various computer systems
• Proficiency with the use of “Machine Keys”
• Good leadership skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Must be able to sit, stand or walk for long periods of time
• Visual and auditory range must include immediate environment
• Ability to lift and carry 30 pounds, occasionally up to 60
• Mobility to move about casino floor quickly
• Ability to monitor/respond to visual and audio cues
• Must have the manual dexterity to operate a computer and other necessary equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.