Slot Technician Supervisor

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a Slot Technician Supervisor to lead the Slot Tech department, overseeing technicians, ensuring machine maintenance, and upholding gaming regulations and guest service standards. Your role includes stepping in on technical tasks and supporting your team to maintain operational excellence.

You will schedule, train, and coach staff, monitor daily operations for safety and quality, and resolve issues with professionalism while assisting with payroll and labor

Qualifications

• 3 years of Slot Technical experience including leadership in a casino environment.
• Knowledge of gaming equipment repair and troubleshooting.
• Familiarity with diagnostic monitoring and tracking systems.
• Ability to lead in fast-paced, customer-facing environments.
• Strong communication and conflict-resolution skills.
• Ability to manage tasks, time, and follow-through.
• Flexible to changing schedules and safety standards.
• Uphold safe, respectful, and inclusive work environment.
• Basic understanding of KPIs, labor management, or guest service standards.
• Ability to input data using a moderately complex computer system.
• Proficiency with MS Office and collaboration tools like Teams.

Responsibilities

• Schedule, train, supervise, and coach staff to promote strong performance, engagement, and service consistency.
• Monitor daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Ensure technicians maintain, troubleshoot, and repair slot machines and other slot floor devices.
• Oversee and assist with machine breakdowns, relocations, and setups.
• Address escalated disputes or unusual guest activities in a professional and timely manner.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Slot tech leadership

Team coaching

Troubleshooting

Operational planning

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Microsoft Teams

Job description

At Arizona Charlie's, LLC , we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that is as invested in your success as you are.

Summary

Job Description Summary

As the Slot Technician Supervisor, you lead daily operations for the Slot Tech department. You directly oversee slot and bench technicians, ensuring efficient machine maintenance, compliance with gaming regulations, and high guest service standards. By stepping in on technical tasks and supporting your team, you play a critical role in maintaining operational excellence.

Job Description

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Ensure technicians maintain, troubleshoot, and repair slot machines and other slot floor devices
• Oversee and assist with machine breakdowns, relocations, and setups
• Address escalated disputes or unusual guest activities in a professional and timely manner
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 3 years of Slot Technical experience including leadership or progressive responsibility in a casino environment
• Proven knowledge of gaming equipment repair and ability to troubleshoot with accuracy and timeliness
• Familiarity with diagnostic monitoring and tracking systems
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Frequently push/pull up to 400lbs.
• Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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