Slot Technician - Slot Operations

Hard Rock Hotel & Casino Ottawa; Indiana; On-site; USD 25,000 - 39,000; Full time

Job summary

The Slot Technician I at Hard Rock Hotel & Casino Ottawa is responsible for diagnosing and repairing slot machines, with emphasis on both mechanical and electronic aspects. The role may provide training to less experienced technicians.

Responsibilities include installation/removal of gaming devices, routine preventative maintenance, troubleshooting ticket-in-ticket-out systems, and firmware upgrades, while ensuring adherence to applicable gaming regulations.

Qualifications

• Must have high school diploma or equivalent.
• Must have good communications skills.
• Must have basic computer skills.
• Must have electronic background or minimum two-year experience in slot operations.
• Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

Responsibilities

• Analyze and respond to customer service issues.
• Repair and maintain electronic circuitry in gaming devices.
• Install and remove gaming devices.
• Perform day-to-day preventative maintenance; troubleshoot ticket-in ticket-out and coin machines; perform hopper tests; clears coin jams and bill validator jams.
• Assist in game conversions and firmware upgrades.
• Investigate and verify any ticket issues.
• Maintain inventory of supplies needed to perform job function.
• Calibrate currency validators, execute machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Investigate device malfunctions and clear coin/bill jams.
• Perform day-to-day repair and preventative maintenance of all slot machines.
• Adhere to Indiana Gaming Regulations.
• Attend seminars when needed.

Skills

Gaming Industry

Customer Service

Communications

Computer Skills

Electronic Background

Education

High School Diploma

Tools

Slot Machines

Circuit Board Electronics

Testing Equipment

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The Slot Technician is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• The Slot Technician I will analyze and respond to a variety of customer service related issues.
• Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
• Responsible for the installation and removal of gaming devices.
• Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
• Assists in game conversions and firmware upgrades.
• Investigates and verifies any ticket issues.
• Maintains inventory of supplies needed to perform job function.
• Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
• Performs the day to day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.
• Perform work regularly and adheres to all Indiana Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Must have high school diploma or equivalent. Must have good communications skills. Must have basic computer skills. Must have electronic background or minimum two-year experience in slot operations. Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Team Leadership and motivational skills
• Electronics at the circuit board level.
• Technical experience and training with slots.
• Electronic and computer programming.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.
• Use all machine test equipment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.