Slot Technician Manager - Petersburg

Live Casino & Hotel; Petersburg (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Live Casino & Hotel is seeking a Slot Technician Manager responsible for ensuring the successful operation and maintenance of the slot department. This role involves managing budgets, regulatory compliance, and repairs, ensuring maximum performance of slot machines. Candidates should have extensive experience in slot technical management and a related educational background.

Benefits

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentorship Programs

Tuition Reimbursement

Exclusive Discounts on Travel, Services, Goods and Entertainment

Qualifications

• 6 to 15 years' experience in Slot Technical Management preferred.
• Experience with slot accounting, player tracking, and multiple slot manufacturers.
• Ability to secure licensure from Virginia Gaming Control Board.

Responsibilities

• Manage the budget for the Slot Technical Department.
• Coordinate repairs of machines and ensure operational readiness.
• Create managerial reports for executive review to support revenue improvement.

Skills

Analytical

Communication

Team building

Organization

Education

High School or GED Equivalent

4-year degree in a related field or equivalent work experience

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Slot Technician Manager is responsible for the successful operation of the Technical Operations of the Slot Department. You will also be responsible for ensuring the operational readiness, material conditioning, and regulatory compliance of all VLT/Slot machines. You will coordinate the repair of machines, assemblies, and support equipment on a daily basis to ensure maximum performance.

The manager works with and accomplishes the conversion, replacement, removal, and/or adjustment of machines, working closely with the OEM technicians and/or a third-party contractor. Verifies and maintains consistency in compliance of state laws, regulations, and company internal policies and procedures with regard to the movement and maintenance of slot machines.

Responsibilities (Text Only)Where You'll Make an Impact: - Manages the budget for the Slot Technical Department. - Maintaining required documentation of slot moves, maintenance and repair logs, and purchase orders and requisitions for slot machine parts and supplies. - Manages house technicians and/or coordinates Service Technicians in the performance of their duties. - Responsible for creating/reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists. - Creates processes for investigating standard deviation, variance, and other performance errors with slot machines. - Review the department’s financial data, operational performance, and all other activities with the Director of Slot Operations. - Assists and works with the Slot Operations Managers/Supervisors to ensure maximum game availability and customer experience. - Create managerial reports for executive review while providing recommendations for improved operations, service methodology, and slot performance indicators to support the functions of analytical and forecasting requirements to improve revenue. - Slot Machine performance as it relates to actual and theoretical hold, coin in, and handle pulls. - Analyze and monitor slot machine performance relating to slot movements, new products, and denomination changes. - Maintain the integrity of the slot master database and all slot equipment and related information. - Coordinates supplemental support activities between Technicians and Table Games Department, assisting with maintenance and repairs of electronic signage, replacement of table game layouts, etc. - Ability to extend complimentaries in accordance with the property comp matrix. - Other duties as assigned. Skills to Help You Succeed: - Ability to analyze and interpret department needs and results. - Ability to read, write simple instructions and regulatory documents. - Highly Analytical - Ability to solve complex problems. - Strong communication - Knowledge of hand tools and electronic testing devices. - Ability to perform assigned duties in an interruptive office under frequent time pressure. - Broad variety of tasks and deadlines requires an irregular work schedule. - Organization - Team building - Data reporting Qualifications

Must-Haves:

• Education:
• High School or GED Equivalent
• A 4-year degree in a related field or equivalent work experience.
• Experience:
• Required: Six (6) to fifteen (15) years’ experience in Slot Technical Management preferred while electronics and maintenance of technical equipment, video game machines or other industry experience is considered.
• Preferred: experience with:
• Slot accounting and player tracking systems.
• Multiple slot machine manufacturers and models, set up, communications and optioning.
• AutoCAD and floor layout

• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Standing 15%
• Walking 60%
• Sitting 25%
• Keyboarding 25%
• Use of going up and down stairs multiple times per day and elevators.

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals that are chosen to be part of the Live! Management Team can expect:

• To support and build a strong team, while valuing and celebrating our diversity
• To be given the power and responsibility to prioritize service to our guests and community.
• To be given the tools, resources, and opportunity to grow in their career.
• To be part of an exciting experience unlike any other in the Industry.
• To work hard and have fun.

Live! is a 24-hour, 7 days per week high energy casino environment which includes exposure to alcohol and smoking