Slot Technician

Argosy Casino Alton; Alton (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Argosy Casino Alton is looking for a skilled position focusing on slot machine maintenance and customer service. Responsibilities include promoting customer service, troubleshooting, and repairing slot machines and associated equipment. Candidates should have an Associate degree or equivalent and experience in electronic and mechanical troubleshooting. The role requires effective interpersonal and communication skills. The position is physically demanding, requiring mobility and the ability to lift heavy equipment.

Qualifications

• One year of experience on slot machines and associated equipment.
• Ability to respond calmly and make rational decisions in stressful situations.
• Good oral and written communication skills; must be fluent in English.

Responsibilities

• Promote and maintain all steps of the Red Carpet Customer Service program.
• Troubleshoot and repair machine malfunctions.
• Assist customers with questions and complaints regarding slot machines.

Skills

Electronic/mechanical troubleshooting

Interpersonal skills

Communication skills

Education

Associate degree (A.A.) or equivalent

Tools

Electronic test equipment (e.g., board testers, multimeters, oscilloscope)

Job description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry where the days and nights are fast paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.
• Effectively respond to supervisor's requests in all areas of customer interaction and customer concerns; comply with company policies, all state and federal regulations, and internal controls as it relates to this position.
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
• Perform floor maintenance: troubleshoot and repair machine malfunctions and ATi Oasis system problems as they occur during gaming; assist Floor Supervisors with malfunctions and answer floor calls.
• Perform machine conversions: install kits in machine cabinet and computer processor board, and verify pay table and reel stops.
• Assist customers with questions and complaints regarding slot machines; provide answers and explanations, and rectify problems as appropriate.
• Work on special projects as assigned; assist with every phase, from layout to installation.
• Assist in maintaining adequate stock of parts necessary for repairs; order parts as needed and check in incoming parts.
• Perform shop maintenance: troubleshoot and repair electronic circuit boards, test and adjust loaner units, reprogram progressives and messages, etc.
• Move slot machines from one location to another as needed.
• Troubleshoot and repair Caribbean Stud tables and shuffling machines as needed; respond to calls from the Table Games department for Caribbean Stud malfunctions.
• Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

Qualifications

• Associate degree (A.A.) or equivalent from a two-year college or technical school.
• One year of experience on slot machines and associated equipment.
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (e.g., board testers, multimeters, oscilloscope).
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
• Must possess excellent interpersonal skills.
• Good oral and written communication skills; must be fluent and literate in English.
• Ability to stand and walk for the entire shift and mobility to move easily around the entire property.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Physically mobile with reasonable accommodations, including the ability to lift and carry up to 120 lb. and push or pull up to 200 lb., and the ability to reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Equal Opportunity Employer