Slot Shift Manager

SOBOBA CASINO Gaming & Entertainment; San Jacinto (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading entertainment organization is seeking a Slot Shift Manager to oversee daily operations and ensure vibrant guest experiences. The role demands strong leadership and decision-making skills to manage a diverse team while adhering to the strict regulatory environment of the gaming industry. Candidates will focus on fostering excellent guest relations, maintaining operational efficiency, and leading performance evaluations. Ideal candidates bring a rich background in Slot Operations and a passion for delivering exceptional service.

Benefits

401k Plan

Medical, Dental & Vision benefits

Paid Time Off

Employee Assistance Program

Qualifications

• Must be at least 21 years of age.
• Minimum three (3) years Slot Operations experience.
• Two (2) years Slot Supervisory/Management experience.

Responsibilities

• Supervise and manage Slot Supervisors and team members.
• Ensure operational efficiency and exceptional guest experiences.
• Address performance issues and conduct team evaluations.

Skills

Communication

Leadership

Decision-making

Problem-solving

Education

High School Diploma or Equivalent

Associates or Bachelor’s Degree

Job description

The Slot Shift Manager is responsible for the successful operation of the shift, ensuring an exceptional gaming experience for guests. This role includes supervising and managing the performance of Slot Supervisors, Slot Attendants, Slot Technician Supervisor, Slot Technicians and Slot Parts & Inventory team members. The incumbent will focus on delivering excellent guest service, resolving disputes and maintaining a high-level of operational efficiency. Additionally, the Slot Shift Manager will monitor staffing levels to ensure they align with budgeted employment requirements, delegate authority effectively, assign tasks and responsibility, and oversee the department's financial data to ensure fiscal responsibility and alignment with business goals.

Duties/Responsibilities

• Consistently demonstrate positive communication, interpersonal, and leadership skills when interacting with both internal and external guests.
• Provide exceptional guest service and exercise sound judgment in addressing difficult situations.
• Maintain strong guest relations at all times to ensure a high-level of satisfaction.
• Assume the duties and responsibilities of the Slot Operations Manager in their absence.
• Contribute to the development and enhancement of performance standards for the Slot Department.
• Support the Slot Operations Manager in establishing annual goals and objectives for the Slot Department.
• Monitor player ratings and Casino Management systems to ensure proper operations, reporting any discrepancies to the Slot Operations Manager.
• Directly oversee the Slot Team, addressing performance issues and ensuring team members effectively fulfill their duties.
• Assist with the completion of performance evaluations Slot Team Members.
• Provide weekly, monthly, quarterly and annual performance updates with assigned Slot Team Members.
• Manage and administer progressive managements and related counseling, as necessary.
• Schedule Slot Team Members for shifts, ensuring adequate floor coverage.
• Maintain functional daily schedule for assigned shifts, making adjustments as necessary to ensure proper coverage.
• Verify hand pays, taxable jackpots and other payouts as required.
• Possess comprehensive knowledge of various gaming devices and their functions to effectively assess and address a range of situations.
• Safeguard funds and equipment, ensuring compliance with protocols.
• Report any incidents or issues that require attention to the Slot Operations Manager.
• Exhibit strong decision-making capabilities, motive Slot Team Members and demonstrate effective management skills.
• Adhere to all SCR & Tribal Internal Controls and SCR Operational Polices & Procedures.
• Maintain excellent guest relations and uphold and SCR Guest Service Standards.
• Engage with all team members and guests with tact, diplomacy and patience at all times.
• Foster positive interactions with guests and fellow team members consistently.
• Communicate effectively, both verbally and in writing to maintain a positive and professional image.
• Solve practical problems and manage situations with limited standardization by interpreting a range of variables.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Ability to interpret various instructions, whether written, oral, diagrammatic, or in schedule form.
• Write reports, business correspondence and procedural instructions effectively.
• Present information confidently and address questions from team members, Directors, Vendors, Gaming Regulators, Auditors, Guests and the general public.
• Must be physically present to work a regular, reliable schedule in alignment with business needs, and maintain consistent attendance.
• Must adhere to all SCR appearance standards.
• Perform special projects and additional tasks not outlined as assigned.
• Remain on feet, waking or standing for more than 30% of the shift and work in occasionally hot, noisy or physically demanding conditions, including bending, reaching, kneeling, and lifting and/or carrying tools and other supplies.
• Embody the core values of Commitment, Humility, Integrity, Respect and Passion.
• Take on special projects and other tasks, as needed.
• Perform duties at all SCR Satellite locations.
• Transport Slot Team Members to and from SCR Satellite locations in a SCR-owned vehicle.

Supervisory Responsibilities

• Manage 15-20 subordinate Slot Supervisors who supervise a total of 100-130 team members within the Slot Department.
• Carry out managerial and supervisory responsibilities in accordance with the organization's policies and applicable laws.

Education / Qualifications

• Must be at least 21 years of age.
• High School Diploma or Equivalent, required.
• Minimum three (3) years Slot Operations experience and two (2) years Slot Supervisory/Management experience.
• Associates (AA/AS) or Bachelor’s Degree in any related field considered a plus, but not required.
• Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain a valid Driver’s License

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)