Slot Service Supervisor

Grand Casino Hinckley; Hinckley (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant and dynamic team at an established casino where your leadership will shine! As a Slot Service Supervisor, you will oversee operations, ensuring exceptional guest experiences while fostering a collaborative environment. This role is perfect for someone passionate about customer service and team development. You'll lead a dedicated team, ensuring compliance with gaming regulations and internal policies. If you thrive in a fast-paced setting and are ready to make a significant impact, this opportunity is designed for you. Embrace the chance to grow and excel in a supportive atmosphere!

Qualifications

• 1 year of slot experience or 2 years as a supervisor required.
• Strong verbal and written communication skills essential.

Responsibilities

• Oversee daily operations of the slot department during shifts.
• Educate and coach Slot Service Associates for performance improvement.

Skills

Team Leadership

Communication Skills

Customer Service

Problem Solving

Education

High School Diploma/GED

Supervisory Experience

Tools

Microsoft Applications

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Slot Service Supervisor oversees the daily operations of the slot department during assigned shifts, ensuring exceptional guest service and efficient team performance. This role involves supervising Slot Service Associates, maintaining effective communication, and fostering a collaborative work environment to uphold high standards of service and compliance.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

• Monitor all slot equipment ensuring that it is functioning properly, and communicate concerns.
• Monitors all aspects of the Slot Operations and ensures the best possible experience for the Guests.
• Educate, coach, and document performance effectiveness of Slot Service Associates and follow through appropriately. Ensure that Associates are performing to acceptable standards, consistently working to raise individual levels of effectiveness.
• Promote an environment of teamwork with all casino Associates and ensure mutual trust and respect.
• Ensure two-way communications with Slot Service Associates and Manager, ensuring that each is well informed of critical and important events.
• Support, educate and ensure compliance on all department and company initiatives and policies and procedures.
• Understand and ensure compliance with all gaming regulations (Federal, State, and Band Statutes) and with Grand Casino’s internal controls, policies and procedures.
• Stay abreast of all promotions and events to actively inform and educate Guests and Associates.
• Responsible for maintaining a consistent, regular attendance record and for presenting self in a professional manner both on and off property.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training Associates; planning, assigning, and directing work; appraising performance; coaching and counseling Associates; addressing and resolving concerns.
• Present a professional image and display friendly, enthusiastic and positive qualities.
• Must adhere to policies or performance of duties to ensure ongoing Title 31/BSA compliance.
• Responsible for following all relevant DGR’s.
• Perform other duties as assigned.

COMPETENCIES

• Values based leader and active role model in living and teaching the MLCV Way
• Excellent written, verbal and interpersonal communication skills.
• Self-starter with the ability to thrive in a fast-paced environment.
• Maintains an attitude and philosophy consistent with the company mission, vision and values.
• Displays a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters.

SUPERVISORY REQUIREMENTS OF THE POSITION:

• Promotes and fosters an environment of teamwork with all casino Associates and Vendor contacts and treats everyone with mutual respect and courtesy.
• Provides guidance and support for continued growth opportunities to Associates for both personal and professional growth.

EDUCATION and/or EXPERIENCE:

• High School Diploma/GED or relevant work experience required.
• One (1) year slot experience and previously completed all Supervisory courses offered through E&P or two (2) years of experience as a supervisor/manager required.
• Strong communication skills both verbally and written required, must demonstrate ability to compose a memo.
• Computer-literate with specific proficiency in Microsoft applications required.

#GT1

Source: Hospitality Online