Slot Service Representative

Presque Isle Downs Casino; Millcreek Township (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance (including Vision and

Dental)

401k with company match

Stock Purchase Plan

Paid Time Off

Team Member Engagement

Team Member Referral Plan

Job summary

Presque Isle Downs & Casino in Erie, PA is seeking a Part Time Slot Service Representative to assist guests with slot play, the sports wagering kiosks, and jackpot payouts. You will help guests navigate games and handle hand pays efficiently.

The role requires exceptional customer service, the ability to work nights, weekends and holidays, and the capacity to obtain the necessary licensing. High energy and teamwork are essential.

Qualifications

• Must be at least 18 years old.
• 100% customer service focused and able to work in a fast-paced environment.
• Possess good interpersonal skills and be able to work nights, weekends, and holidays.

Responsibilities

• Instruct guests in playing slots and placing sports wagers at self-serve kiosks.
• Render hand pays and jackpots to guests.
• Fix minor paper and machine problems with slot and self-serve kiosks.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Education

High school diploma

Job description

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

JOB SUMMARY

Join our Slots team as a Part Time Slot Service Representative!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Candidate is responsible for instructing guests in playing slots, instructing guests in placing sports wagers on the sports wagering self-serve kiosks, positioning vacant, nonfixed slot seating as close to the slot machine as possible and fixing minor paper and machine problems with slots and self-serve sports wagering kiosks. Candidate will render hand pays and Jackpots to guests. Candidate will be responsible for all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

JOB REQUIREMENTS:

Must be at least age 18 years of age. Candidate must be 100% customer service focused, possess good interpersonal skills, & be able to work in a fast paced & demanding environment. Hours vary & must be able to work all shifts – nights, weekends, & holidays. Must become knowledgeable about how all games are played. Candidate must be able to obtain appropriate licensing.

EDUCATION AND EXPERIENCE

High school diploma preferred but not required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is moderate. Candidate will be exposed to smoke when on the casino floor. Candidate must be able to work in a fast-paced, stressful, and physically demanding environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to stand and walk for extended periods of time. Employee must be able to lift up to 40 pounds. Employee must be able to talk and hear in order to ensure proper communication. This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.