Slot Machine Technician & Guest Experience

Santa Clara Development Corporation; Santa Fe (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Santa Clara Resort LLC is seeking a Slot Service Specialist to maintain and service slot machines, ensuring high uptime and an exceptional guest experience in a busy gaming environment.

The role requires mechanical and electronic troubleshooting skills, solid customer service, and the ability to communicate technical information clearly. Flexible hours including nights, weekends, and holidays may be needed to support peak operations.

Qualifications

• High school diploma or equivalent.
• Basic knowledge of electronic and mechanical systems, preferably in gaming or related industries.
• Experience with troubleshooting and repairing electronic equipment.
• Strong customer service skills with the ability to communicate technical information clearly.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Responsibilities

• Perform daily inspections and maintenance of slot machines to ensure optimal functionality and appearance.
• Diagnose and repair mechanical, electrical, and software issues in slot machines promptly to minimize downtime.
• Collaborate with casino floor staff to respond quickly to guest concerns and technical problems.
• Maintain accurate records of service activities, repairs, and parts inventory for compliance and operational efficiency.
• Assist in the installation and testing of new slot machines and related gaming equipment.
• Provide technical support and training to casino staff on slot machine operations and troubleshooting procedures.
• Ensure compliance with all regulatory and safety standards related to gaming equipment.

Skills

Mechanical troubleshooting

Electronic troubleshooting

Customer service

Communication of technical info

Flexible hours

Education

High school diploma or equivalent

Job description

Santa Clara Resort LLC is seeking a Slot Service Specialist to maintain and service slot machines, ensuring high uptime and an exceptional guest experience in a busy gaming environment.

The role requires mechanical and electronic troubleshooting skills, solid customer service, and the ability to communicate technical information clearly. Flexible hours including nights, weekends, and holidays may be needed to support peak operations.