Slot Floor Supervisor - Shift Leader

Boyd Gaming; Las Vegas (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Slot Supervisor to oversee the slot department during assigned shifts, ensure security of slot funds, and enforce policies and procedures in line with gaming regulations. The role includes supervising staff, handling customer disputes, and maintaining compliance on the casino floor and in an office setting.

Ideal candidates will have several years in gaming with a slots focus and prior management experience, along with strong communication and customer

Qualifications

• Must be at least 21 years of age.
• Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
• Minimum of two (2) years of related management experience preferred.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
• Respond to and resolve customer disputes / complaints.
• Perform minor repairs to gaming devices, including clearing jams, resetting machines, and verifying jackpots.
• Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
• Investigate and resolve discrepancies.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned.

Skills

Leadership

Communication

Customer service

Job description

Boyd Gaming Corporation is seeking a Slot Supervisor to oversee the slot department during assigned shifts, ensure security of slot funds, and enforce policies and procedures in line with gaming regulations. The role includes supervising staff, handling customer disputes, and maintaining compliance on the casino floor and in an office setting.

Ideal candidates will have several years in gaming with a slots focus and prior management experience, along with strong communication and customer