Slot Experience Concierge

Grand Casino Mille Lacs; Onamia (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Grand Casino Mille Lacs is seeking a friendly and professional associate to provide guest service at slot machines. You will understand the equipment, assist Guests, and work with team members to ensure satisfaction while adhering to gaming regulations.

The role requires strong communication, basic computer skills, and the ability to obtain a Gaming Regulatory Authority license. Bilingual Spanish is a plus; prior casino/customer service experience is preferred.

Qualifications

• Strong communication skills, both written and verbal.
• Computer-literate with proficiency in Microsoft applications.
• Ability to secure Gaming Regulatory Authority license.
• Bilingual Spanish a plus.

Responsibilities

• Provide prompt, courteous service to Guests at the slot machines.
• Understand technical aspects of equipment to complete service tasks.
• Keep slot equipment in good operating condition to minimize downtime.
• Follow all department and company controls and procedures.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Spanish (bilingual)

Tools

Slot machines

Microsoft Office

Job description

Grand Casino Mille Lacs is seeking a friendly and professional associate to provide guest service at slot machines. You will understand the equipment, assist Guests, and work with team members to ensure satisfaction while adhering to gaming regulations.

The role requires strong communication, basic computer skills, and the ability to obtain a Gaming Regulatory Authority license. Bilingual Spanish is a plus; prior casino/customer service experience is preferred.