Slot Floor Guest Experience Specialist

Grand Casino Mille Lacs & Hinckley; Onamia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a friendly guest-service professional to assist Guests at slot machines and related areas. You will learn the games' basic technical aspects and explain operations clearly to Guests, ensuring a smooth and enjoyable experience.

As part of a team, you will maintain equipment, follow internal controls, and communicate with colleagues to provide excellent Guest Satisfaction while upholding regulatory requirements. Bilingual ability is a plus.

Qualifications

• Previous experience in customer/guest service preferred.
• Strong verbal and written communication skills.
• Computer literacy with proficiency in Microsoft applications.

Responsibilities

• Provide prompt, courteous service to Guests on all needs while playing the slot machines.
• Ensure relationship building with every Guest; greet, make eye contact, and use a friendly parting comment.
• Understand the technical aspects of the equipment to complete service functions properly.
• Keep slot equipment in good operating condition to minimize downtime.
• Know and comply with internal controls and procedures; protect company assets.
• Maintain open lines of communication with staff and supervisors.
• Promote teamwork and mutual respect among Associates and vendors.
• Adhere to Title 31/BSA compliance in daily duties.
• Follow all relevant DGRs.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Professional demeanor

Bilingual (Spanish) a plus

Tools

Microsoft Office

Job description

Grand Casino Mille Lacs & Hinckley is seeking a friendly guest-service professional to assist Guests at slot machines and related areas. You will learn the games' basic technical aspects and explain operations clearly to Guests, ensuring a smooth and enjoyable experience.

As part of a team, you will maintain equipment, follow internal controls, and communicate with colleagues to provide excellent Guest Satisfaction while upholding regulatory requirements. Bilingual ability is a plus.