SLOT ATTENDANT

Mountaineer Casino; New Cumberland (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Job summary

Mountaineer Casino is seeking a Slot Attendant to be a key customer service presence on the casino floor. You will service players, pay hand-pay jackpots, and perform minor repairs on slot machines to keep games operating smoothly.

You will greet guests, answer questions, and collaborate with team members to maintain a welcoming, efficient gaming floor.

Qualifications

• Must be 21 years old.
• WV Floor Attendant licensing required.
• Background checks and WV Racing License as applicable.
• Must complete two-hour training for Video Lottery terminals.

Responsibilities

• Making change for guests on the floor.
• Instructing guests in playing games, fixing minor paper and coin jams.
• Rendering of hand pays and Jackpots to guests.
• All other duties as assigned.

Skills

Customer service

Communication

Teamwork

Professional appearance

Availability for shifts

Education

High School Diploma or equivalent

Job description

SUMMARY

A slot attendant is a key customer service provider on the casino floor. They service and build relationships with our players, pay hand-pay jackpots and perform minor repairs on slot machines.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Responsible for making change for guests on the floor.
• Instructing guests in playing games, & fixing minor paper and coin jams.
• Rendering of hand pays and Jackpots to guests.
• All other duties as assigned.

REPORTING LINE

You will report directly to the Slot Shift Manager then to the Slot Performance Manager.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• The ability to work with others as a team in an efficient manner.
• You will need to be available to work all shifts.
• The ability to work in a fast-paced environment.
• You must be at least 21 years old.
• You must be able to obtain a VLT Floor Attendant License through the WV Lottery.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.
• Must take two-hour training class for all Video Lottery terminals and become knowledgeable about how to play all games offered here.

EDUCATIONAL AND/OR EXPERIENCE

• High School Diploma or equivalent.

PHYSICAL DEMANDS

Must be able to stand and/or walk for extended periods of time. The ability to push, pull, reach, kneel, twist, grasp, carry and lift up to 25 lbs.

WORK ENVIRONMENT

Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.