SLOT ATTENDANT

ViziRecruiter,LLC.; Michigan; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Michigan is seeking a Slot Attendant to provide exceptional guest service at a fast-paced casino environment. The role requires strong communication skills and the ability to handle cash responsibly. Ideal candidates will have a solid understanding of gaming regulations and demonstrate enthusiasm while maintaining the quality of service. This position requires flexibility with shifts, including weekends and holidays, and the ability to work in a dynamic environment where guests enjoy gaming experiences.

Qualifications

• Proficient at multi-tasking and maintaining enthusiasm during shifts.
• Must read, write, and communicate necessary documentation.
• Understanding of Michigan Gaming Control Board Regulations.
• Willingness to work weekends, holidays, and overtime.
• Maintain confidentiality of sensitive information.
• Ability to comply with regulations and policies.

Responsibilities

• Provide guest service with high visibility on the floor.
• Respond to guest inquiries and assist with slot machine operations.
• Maintain knowledge of gaming regulations and company policies.
• Responds to guest needs: slot inquiries, payouts, jackpots, and maintenance.
• Adheres to Michigan Gaming Control Board regulations and casino policies.
• Protects gaming operations from loss due to mistakes or theft.

Skills

Guest service skills

Communication skills

Cash handling

Ability to multi-task

Problem-solving skills

Shift flexibility

Confidentiality

Tools

iPod usage

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.

• Provides guest service and support by maintaining high visibility on the floor
• Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members
• Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace
• Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing jackpots, promotional participation, and general slot machine maintenance and troubleshooting
• Maintains working knowledge of Michigan Gaming Control Board (federal, state, and local) regulations as well as Greektown Casino-Hotel policies and procedures
• Demonstrates exemplary communication skills to effectively communicate with guests and fellow Team Members; proficiently communicates in person, via radio, phone and in writing
• Proficient in counting, handling and securing cash funds
• Follows departmental procedures and assists in protection of gaming operations from loss due to mistake or theft
• Maintains proper use of iPod or other mobile devices
• Participates in Greektown Casino-Hotel programs and meetings
• Willingness to assume overall responsibility relative to the performance of the position
• Maintains required key controls
• Other job-related duties as assigned

Requirements

• Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift
• Must be able to think and work independently, as well as part of a Team
• Must be able to read, write, communicate and comprehend all necessary documentation.
• Must have basic computer skills and display a willingness to learn and grow as technology advances
• Must be able to work any shift including weekends, holidays, special events, and overtime, as needed
• Manual dexterity, ability to stand and walk during an entire shift in a noisy and smoking environment
• Push in chairs, open and close slot machine doors with multiple latches -
• Must be able to maintain composure and excellent guest relations under all circumstances
• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all departmental and company rules, policies and procedures
• Must have thorough understanding of the Michigan Gaming Control Board Regulations pertaining to Slot Operations