Slot Attendant

Caesars Entertainment; Lula (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment seeks a Slot Attendant to patrol casino floors, assist guests, and perform fills and jackpots on gaming machines. The role emphasizes friendly, efficient service and accurate cash handling in a high-energy environment.

The position requires strong communication, teamwork, and the ability to maintain a clean, safe slot area while delivering exceptional guest experiences.

Qualifications

• One year of slot floor experience preferred.
• Demonstrates excellent guest service and courtesy.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, noisy casino environment.

Responsibilities

• Patrols assigned slot areas and assists guests during play.
• Performs fills and jackpots, and countersigns hand-paid jackpots as required.
• Responds to service requests including slot dispatch, candles, radio calls, and player needs.
• Maintains clean, safe, and well‑organized slot areas and equipment.
• Communicates slot floor functions clearly and supports guest enjoyment.
• Professional appearance, good hygiene, and friendly demeanor are essential.

Skills

Slot floor experience

Customer service

Communication

Teamwork

Physical stamina

Education

High School Diploma or equivalent

Job description

The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

• Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each and every (Moment of Truth) interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.
• Professional appearance, excellent personal hygiene, and phone etiquette is a must.
• Courteous, friendly, outgoing personality is essential.
• Good organization and communication skills required.
• Accuracy and diligence are necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions.

• One-year previous slot floor-person experience preferred.
• Must be 21 years or older.
• Must possess a high school diploma or equivalent.
• Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace.
• Possesses ability to understand and comply with company and departmental directives, policies and procedures.
• Must possess excellent customer relations and communication skills, both written and verbal.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Gaming License, MS.
• Requires some standing and walking, continuously, throughout the entire shift (typically 7 hours).
• Must be able to keep pace with peak levels of business and customer demands. Must be able to lift 20 lbs. or more at any given time.
• Must be able to comply with all physical and mental requirements. (lift, pull, push, and carry up to 100 pounds). Also able to bend, stoop, crouch, kneel and twist.
• Must be able to tolerate stressful situations and frequent interruptions. Also, maintain accurate count and verify banks when necessary.
• Must be able to manage and solve any concerns and questions customers may have. Also, should be able to speak, read, write, and understand English. Maintain and tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.