Slot Attendant

Caesars Entertainment; Baltimore (MD); On-site; Full time

Job summary

A leading entertainment company is seeking a Slot Attendant to provide exceptional service to slot players and ensure a memorable experience for all guests. The role involves assisting guests with inquiries, cash handling, and maintaining compliance with regulatory requirements. Applicants should have a high school diploma and prior customer service experience, with a passion for excellence in service.

Benefits

Paid Time Off

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Holiday Pay

Qualifications

• 1+ years in customer service industry.
• Proficient in handling, counting and securing cash funds.
• Ability to communicate effectively, both verbal and written.

Responsibilities

• Respond to guest needs, including slot machine inquiries and general maintenance.
• Build relationships and loyalty with guests through meaningful interactions.
• Assist in loyalty program account creations and updates.

Skills

Customer Service

Cash Handling

Communication

Computer Literacy

Education

High School Degree or equivalent

Job description

JOB SUMMARY:

The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests.

KEY JOB FUNCTIONS:

• Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
• Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.
• Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
• Meets and exceeds departmental wait time goals and service standards.
• Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
• Upholds all regulatory requirements.
• Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.
• Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.
• Assists in loyalty program account creations, player information updates and general customer management system functions.

EDUCATION and/or EXPERIENCE:

• High School Degree or equivalent
• 1+ years in customer service industry with a clear passion for service.

QUALIFICATIONS:

• Must be 21 and Over
• Proficient in handling, counting and securing cash funds.
• Demonstrated ability to communicate effectively, both verbal and written.
• Computer literacy.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays.

COMPENSATION & BENEFITS:

• $14.18 Per Hour + Tips
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay