Slot Ambassador

Tonkawa Casinos; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Tonkawa Casinos is seeking a Slot Ambassador to safeguard the slot floor, assist guests, and ensure prompt, friendly service across all shifts. You will verify jackpots, process payouts, monitor machines, and support maintenance as directed by management.

The role emphasizes strong guest relations, adherence to policies, and teamwork with Slot Supervisors and other staff to maintain a secure, entertaining gaming environment.

Responsibilities

• Greets guests, answers questions and acts as an informational resource regarding guest inquiries.
• Keeps up to date on Slot Marketing activities and events at the property.
• Monitors assigned area and attends to guests needs including Jackpot payments.
• Verifies jackpots and completes slot pay out forms. Assists with refund claims.
• Troubleshoots repairs and performs limited maintenance on gaming machines as directed by management.
• Repairs machines in a timely and efficient manner to ensure minimal downtime.
• Issue repair Work Orders for machine malfunctions.
• Reports any machine left “out of order” to supervisor and completes a detailed report.
• Maintains a log of any machine opened, tested and/or repaired and the specifics of the repair made.
• Ensures all gaming machine equipment is secure and all defective components are properly tagged and identified.
• Participates in all machine moves.
• Answers all customer calls for assistance promptly.
• Maintains surveillance of assigned areas and observes slot play.
• Keeps assigned slot floor area neat and clean at all times.
• Establishes and maintains a professional relationship with repeat guests to the property.
• Maintains a positive and friendly attitude toward guests as well as other employees.
• Abides by all Casino policies and procedures and internal controls.
• Communicates daily activity to oncoming shifts.
• Performs other duties as assigned.

Job description

Description

Position: Slot Ambassador

Reports to: Slot Supervisor

FLSA Status: Non-Exempt

Position Summary: Responsible for ensuring the integrity and security of the slot floor area on all assigned shifts as assigned by management, while focusing on policy, procedures, and excellent guest service by assisting patrons with any and all service needs, in a prompt, polite and friendly manner.

Essential Duties:

• Greets guests, answers questions and acts as an informational resource regarding guest inquiries.
• Keeps up to date on Slot Marketing activities and events at the property.
• Monitors assigned area and attends to guests needs including Jackpot payments.
• Verifies jackpots and completes slot pay out forms. Assists with refund claims.
• Troubleshoots repairs and performs limited maintenance on gaming machines as directed by management.
• Repairs machines in a timely and efficient manner to ensure minimal downtime.
• Issue repair Work Orders for machine malfunctions.
• Reports any machine left “out of order” to supervisor and completes a detailed report.
• Maintains a log of any machine opened, tested and/or repaired and the specifics of the repair made.
• Ensures all gaming machine equipment is secure and all defective components are properly tagged and identified.
• Participates in all machine moves.
• Answers all customer calls for assistance promptly.
• Maintains surveillance of assigned areas and observes slot play.
• Keeps assigned slot floor area neat and clean at all times.
• Establishes and maintains a professional relationship with repeat guests to the property.
• Maintains a positive and friendly attitude toward guests as well as other employees.
• Abides by all Casino policies and procedures and internal controls.
• Communicates daily activity to oncoming shifts.
• Performs other duties as assigned.