Sleep Therapy Lead — PAP Education & Care Coach

Nox Health Group, Inc.; Alpharetta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Nox Health Group, Inc. is seeking a DME Clinical Lead - Sleep to guide PAP education & initiation and Sleep Coaching/post-setup support. This leadership role ensures top-tier patient experiences from setup through ongoing therapy and drives clinical standards and performance.

The role requires PAP expertise, strong communication, and the ability to coach teams toward clinical excellence and operational outcomes, with coverage across PAP functions as needed.

Qualifications

• Active clinical license or credential appropriate to organizational and regulatory requirements (RT, LPN, RPSGT).
• Strong knowledge of PAP therapy, sleep apnea treatment, PAP equipment, mask fitting, and common treatment barriers.
• Experience educating and supporting patients during and after PAP initiation.
• Demonstrated ability to coach, train, and provide constructive feedback.

Responsibilities

• Provide day-to-day leadership for employees supporting PAP setup and post-setup care.
• Set clear expectations for clinical quality, productivity, documentation, communication, and accountability.
• Conduct regular coaching, observation, and performance conversations.
• Support onboarding, training, and competency development for new and existing team members.
• Promote collaboration, ownership, and consistency across both PAP functions.
• Build a culture in which employees proactively identify problems, elevate concerns appropriately, and take ownership of the patient experience.
• Maintain the skills and knowledge necessary to fill in for either PAP Education & Initiation or Sleep Coaching/Post-Setup Support.
• Serve as a PAP therapy subject matter expert for the DME team and providers.
• Maintain strong knowledge of PAP devices, masks, accessories, therapy data, common treatment barriers, and troubleshooting techniques.
• Ensure clinical workflows align with organizational policies, manufacturer guidelines, payer requirements, and applicable clinical standards.
• Maintain and reinforce clinical standards, workflows, protocols, and competencies.
• Review patient interactions, documentation, and team performance to identify coaching and process improvement opportunities
• Conduct routine quality reviews of patient interactions, documentation, and clinical decision-making, reporting concerns up to DME leadership.
• Develop and maintain clinical reference materials, workflows, scripts, educational resources, and standard operating procedures related to PAP therapy.
• Escalate significant clinical, safety, compliance, or patient experience concerns appropriately.

Skills

Clinical leadership

PAP therapy knowledge

Coaching & training

Communication

Quality improvement

Education

Active clinical license (RT/LPN/RPSGT)

Tools

PAP devices

EMR systems

Job description

Nox Health Group, Inc. is seeking a DME Clinical Lead - Sleep to guide PAP education & initiation and Sleep Coaching/post-setup support. This leadership role ensures top-tier patient experiences from setup through ongoing therapy and drives clinical standards and performance.

The role requires PAP expertise, strong communication, and the ability to coach teams toward clinical excellence and operational outcomes, with coverage across PAP functions as needed.