Sleep & PAP Support Specialist (Remote-Friendly)

SuperCare Health (USA); San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Remote Work Opportunity

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health is seeking a Respiratory Support Specialist – Sleep & PAP Services to help patients at home with PAP therapy setup, education, and follow-up. You will coordinate equipment, explain usage and costs, and ensure timely care delivery.

You will work with patients, referral sources, branch teams, respiratory clinicians, and payers to maintain documentation, ensure HIPAA compliance, and meet insurer requirements. Evening/weekend shifts may occur as needed.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service, healthcare administrative, insurance verification, claims, billing, call center, or related experience.
• Strong verbal and written communication skills.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), sleep therapy, respiratory services, or healthcare reimbursement.
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines related to PAP therapy.
• Experience working in a healthcare environment that routinely bills insurance.
• Bilingual skills preferred based on branch needs.

Responsibilities

• Coordinate PAP equipment set-up appointments and ensure timely delivery of services to patients.
• Provide instruction and education to patients regarding PAP equipment usage, cleaning, maintenance, and therapy expectations.
• Explain patient financial responsibility, insurance coverage, copayments, and payment options.
• Deliver exceptional customer service while responding to patient inquiries, concerns, and follow-up needs.
• Monitor PAP patient compliance and proactively communicate with patients to encourage therapy adherence and successful treatment outcomes.
• Maintain professional and compassionate communication with patients, caregivers, physicians, and referral sources.
• Accurately enter and maintain patient information, authorizations, payer requirements, and compliance documentation in company databases and systems.
• Appropriately document all patient interactions, communications, and account updates in accordance with company standards.
• Maintain knowledge of applicable insurance guidelines, coverage criteria, and reimbursement requirements related to PAP and sleep therapy services.
• Assist with preparation and submission of audit documentation for Medicare and commercial insurance claims.
• Respond accurately and timely to claim audits and compliance requests.
• Collaborate with physician offices, branch teams, intake staff, respiratory clinicians, and sales personnel to obtain required documentation and ensure timely processing of patient orders.
• Identify trends, documentation issues, or workflow opportunities and provide feedback to leadership and team members.
• Participate in branch meetings, trainings, and ongoing educational programs.
• Assist in maintaining departmental reference materials and process documentation.
• Support branch operational goals and contribute positively to team performance and patient satisfaction initiatives.
• Maintain patient confidentiality and comply with all HIPAA regulations and company privacy standards.
• Ensure compliance with SuperCare Health policies, accreditation standards, and payer requirements.
• Complete all required compliance and continuing education training programs.
• Maintain accurate and audit-ready documentation at all times.
• Perform other duties as assigned.

Skills

Customer service

Healthcare administrative

Insurance verification

Claims processing

Billing

Call center

Data entry

Microsoft Office

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

DME billing systems

Job description

SuperCare Health is seeking a Respiratory Support Specialist – Sleep & PAP Services to help patients at home with PAP therapy setup, education, and follow-up. You will coordinate equipment, explain usage and costs, and ensure timely care delivery.

You will work with patients, referral sources, branch teams, respiratory clinicians, and payers to maintain documentation, ensure HIPAA compliance, and meet insurer requirements. Evening/weekend shifts may occur as needed.