Sleep Health Patient Success Navigator

Nox-Health; Alpharetta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Nox Health is seeking a Day Shift Patient Success Coordinator in Alpharetta, GA to support the Home Sleep Test Services program. You will help patients receive, use, and return devices, acting as the main point of contact throughout the testing process with empathy and efficiency.

Responsibilities include scheduling coordination, kit preparation, device setup guidance, and ensuring accurate documentation. A clinical environment experience and 24/7 coverage flexibility are valued.

Qualifications

• Completion of an accredited Medical Assistant program or equivalent level of education.
• 2+ years experience in patient or customer service facing role.
• Experience in a clinical healthcare environment.
• Experience delivering telehealth support via phone or video is a plus.
• Strong communication skills with a patient-first mindset.
• High attention to detail for accurate tracking and timely follow-ups.
• Flexibility for after-hours and on-call coverage (24/7 operational coverage).

Responsibilities

• Engage patients by phone to confirm test scheduling, kit delivery, completion, and device return.
• Provide clear device setup guidance and after-hours assistance as needed.
• Conduct device recovery outreach and ensure timely kit returns.
• Accurately document all patient outreach and update charts/records.
• Logistics: prepare test kits, QC, packaging, and shipping.
• Process returned test kits: confirm receipt, sanitize devices, and upload data.
• Perform daily inventory adjustments and track device status in the HST system.
• Adhere to 5S principles and practices.
• Provide operational support and resolve issues to ensure smooth day-to-day operations.
• Serve as backup for the Clinical Device Coordinator and participate in process improvements.

Education

Accredited Medical Assistant program

Job description

Nox Health is seeking a Day Shift Patient Success Coordinator in Alpharetta, GA to support the Home Sleep Test Services program. You will help patients receive, use, and return devices, acting as the main point of contact throughout the testing process with empathy and efficiency.

Responsibilities include scheduling coordination, kit preparation, device setup guidance, and ensuring accurate documentation. A clinical environment experience and 24/7 coverage flexibility are valued.