Sleep Expert - Sales

Mattress Firm Inc.; Vista Grove (SC); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm睡眠

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience and act as a trusted sleep authority. You will provide product knowledge and drive sales using Mattress Firm selling programs with digital tools.

Responsibilities include building lasting customer relationships, resolving issues, monitoring competitors, and leveraging social media to boost brand awareness. Physical tasks include lifting 50+ pounds, supporting store operations.

Responsibilities

• Elevate in-store experience as a sleep authority and provide best-in-class product knowledge.
• Use digital tools to execute Mattress Firm selling programs and support a seamless omnichannel experience.
• Build and maintain customer relationships during and after purchase, resolving issues and sending delivery reminders as needed.
• Serve as a subject matter expert by delivering technical and product knowledge to customers.
• Drive individual sales performance and KPIs while upholding company values and initiatives.
• Maintain awareness of competitors’ offerings, ads, and services to inform customers.
• Leverage social media to positively impact brand awareness and drive sales.
• Lift, push, or pull 50+ pounds.

Job description

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $52,000 - $62,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Eligibility and Legal

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equality, Diversity and Inclusion

EOE/Vet/Disability Now don't fall asleep out there.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Company Culture

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.