Sleep Expert - Sales

Mattress Firm Inc.; Pleasanton (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical/dental/vision plans

Get paid on-demand

Base pay + uncapped commission

Employee discounts

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by providing product knowledge and outstanding service. You will act as a trusted authority, execute selling programs with digital tools, and support a seamless omnichannel experience that centers the customer.

The role emphasizes building relationships, handling post-purchase follow-up, staying aware of competitors, and using social media to grow brand awareness and drive sales.

Qualifications

• Ability to lift 50+ pounds.
• Excellent communication and customer service skills.
• Willingness to work in a retail environment.

Responsibilities

• Elevate the in-store customer experience as a sleep authority.
• Promote Mattress Firm selling programs using digital tools.
• Build and maintain customer relationships before and after purchase.
• Leverage social media to boost brand awareness and sales.

Skills

Customer service

Sales

Product knowledge

Physical strength

Job description

Job Details:

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

CALIFORNIA RESIDENTS

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs


• 401(k) with employer matching


• Mental health and life resources


• Medical, dental, prescription, and vision plans


• Get paid on-demand


• Base pay or uncapped commission


• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $62,000 to $76,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What gets us out of bed every morning?

Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.