Sleep Expert - Sales

Mattress Firm Inc.; Cincinnati (OH); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and recommending best-in-class products. You will execute Mattress Firm selling programs with digital tools and support a seamless omnichannel environment that places the customer at the center.

Build relationships, provide product knowledge, and drive sales performance and KPIs while upholding company values.

Qualifications

• Customer service experience in a retail setting preferred.
• Ability to meet sales KPIs and work with digital tools.
• Strong product knowledge and communication skills.],
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Responsibilities

• Elevate the in-store customer experience as a trusted sleep authority and recommend best-in-class products.
• Execute selling programs using digital tools and support a seamless omnichannel environment centered on the customer.
• Cultivate strong relationships, provide product knowledge, and drive sales performance and KPIs while upholding company values.

Skills

Customer service

Sales

Communication

Job description

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type "Jobs Hub" into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $48,000 to $59,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal Authorization

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity

EEO/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Company Culture

What gets us out of bed every morning? Helping people sleep well to live well. As America's largest specialty mattress retailer, we're committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts who've helped millions of people achieve better sleep. Our common goal - to help others get great zzz's - unites us, no matter our differences.

It's no surprise that we were named one of Newsweek's Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.