Sleep Expert - Sales

Mattress Firm Inc.; Suffolk (VA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Paid on-demand pay

Employee discounts

Career growth opportunities

Job summary

Mattress Firm Suffolk, VA is seeking a Sleep Expert to elevate the in-store customer experience as a trusted sleep authority. You will guide customers to the right sleep solutions and participate in selling programs with digital tools to support a seamless omnichannel experience.

The role emphasizes customer relationships, achievement of sales KPIs, and benefits such as uncapped commissions and a 401(k) match. Training and growth opportunities are available.

Qualifications

• Provide excellent customer service and product knowledge to help customers find the right sleep solutions.
• Strong communication and interpersonal skills to build trust with customers.
• Ability to meet sales targets and KPIs.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools and support an omnichannel experience.
• Create an environment where the customer is at the center by building strong relationships.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Stay aware of competitors’ offers and advertising.
• Leverage social media to boost brand awareness and drive sales.
• Assist with heavy lifting (50+ pounds) as needed.

Job description

## Sleep Expert - SalesApply: Suffolk, Virginia: Full time: Posted Today: End Date: November 16, 2026 (30+ days left to apply): JR-P0063576**IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:**Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative. **Is your current job a nightmare? Make it a dream job at Mattress Firm!** *Join Mattress Firm* *and have the job of your dreams!* Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.Our Sleep Experts are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.**Job Details:**The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. * Create an environment where the customer is always at the center by cultivating strong relationships.* Provide technical and product knowledge information to customers and serve as subject matter expert.* Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.* Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).* Maintain awareness of the competition, advertisements and services offered by competitors.* Leverage social media to positively impact brand awareness and increase sales.* Lift, push, or pull 50+ pounds. **Benefits Included:*** Excellent career growth opportunities through on-the-job training and development programs* 401(k) with employer matching* Mental health and life resources* Medical, dental, prescription, and vision plans* Get paid on-demand* Base pay or uncapped commission* Employee discounts on Mattress Firm sleep products and accessories **Compensation:**Competitive pay range of $54,000 - $66,000 per year \\* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.*\\*Pay amount does not guarantee employment for any particular time.* Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/DisabilityNow don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 11/16/2026.