Sleep Expert - Sales

Mattress Firm Inc.; South Dayton (OH); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Career growth opportunities through on

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Base pay or uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will support omnichannel experiences and maintain customer relationships from purchase through delivery, while driving sales performance and KPIs.

The position emphasizes product knowledge, customer-centric service, and brand engagement. Physical requirements include lifting 50+ pounds; compensation includes a competitive base

Qualifications

• Responsibilities include elevating in-store customer experience as a trusted sleep authority.
• Provide technical and product knowledge to customers and serve as subject matter expert.
• Drive sales performance and KPIs while upholding company values.

Responsibilities

• Elevate in-store experience as a trusted sleep authority and provide best-in-class product knowledge.
• Maintain customer relationships during and after purchase, including delivery reminders as needed.
• Drive individual sales performance and KPIs while supporting company initiatives and values.
• Lift, push, or pull 50+ pounds.
• Leverage social media to boost brand awareness and sales.

Job description

Job Details:

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation: Competitive pay range of $60,000 to $73,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EEO/Vet/Disability

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.