Sleep Expert - Sales

Mattress Firm Inc.; Simi Valley (CA); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

On‑the‑job training

401(k) with employer matching

Mental health and life resources

Medical/dental/vision plans

Get paid on‑demand

Base pay or uncapped commissions

Employee discounts on sleep products

Job summary

The Sleep Expert at Mattress Firm will elevate the in-store experience by serving as a trusted sleep authority and helping customers select best-in-class products. You will drive sales and KPIs using product knowledge, digital tools, and an omnichannel approach to create a customer-centered environment.

Responsibilities include building relationships, maintaining post-purchase support, monitoring competition, leveraging social media for brand awareness, and handling physical tasks up to 50

Qualifications

• Experience delivering outstanding customer service in retail environments.
• Ability to translate product knowledge into compelling customer recommendations.
• Strong communication and interpersonal skills to build trust with customers.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Drive individual sales performance and meet KPIs.
• Support omnichannel selling with digital tools and curbside or in-store touchpoints.
• Maintain customer relationships post-purchase and assist with delivery reminders and issue resolution.
• Be aware of competition and promotions to optimize sales opportunities.
• Assist with merchandise and lifting up to 50 pounds.

Skills

Customer service

Sales

Product knowledge

Omnichannel selling

Relationship building

Job description

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best‑in‑class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

CALIFORNIA RESIDENTS

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits Included

• Excellent career growth opportunities through on‑the‑job training and development programs 401(k) with employer matching Mental health and life resources Medical, dental, prescription, and vision plans Get paid on‑demand Base pay or uncapped commission Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of pay range of $57,000 - $65,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Diverse Candidates are Encouraged to Apply.

Applications accepted until: 10/30/2026.