Sleep Expert - Sales

Mattress Firm; Paramus (NJ); On-site; USD 59,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Get paid on-demand

Uncapped commissions

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to best-in-class products. The role emphasizes omnichannel support and a customer-centered environment, with a focus on delivering strong product knowledge and service.

The position offers competitive compensation ranging from $59,000 to $68,000 per year, with potential bonus opportunities for eligible leadership and individual contributor roles.

Qualifications

• Bilingual Spanish preferred.
• Customer service and sales oriented.
• Strong communication and product knowledge required.

Responsibilities

• Create an environment where the customer is the center by building relationships.
• Provide technical and product knowledge information to customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships post-purchase and coordinate delivery reminders.
• Monitor competitor advertising and services to stay informed.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Bilingual

Job description

Bilingual Preferred - Spanish

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.

Compensation

Competitive pay range of $59,000–$68,000 per year, depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. Proof of eligibility to work in the United States is required.

Equal Employment Opportunity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Applications close on 08/15/2026.