Sleep Expert- Sales (Bilingual)

Mattress Firm; Hendersonville (TN); On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert in Hendersonville, TN to guide customers to the right mattress and create an exceptional in-store experience. You will leverage product knowledge and selling programs to help customers achieve better sleep, with uncapped commissions and a 401(k) match supporting your financial goals.

Responsibilities include building strong customer relationships, driving sales, supporting omnichannel experiences, and staying aware of competitors.

Qualifications

• Build strong relationships with customers and keep them at the center of the experience.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while aligning with company initiatives.
• Maintain relationships after purchase and manage delivery reminders.
• Monitor competition and market offers to inform customers and improve service.
• Use social media to positively impact brand awareness and sales.
• Must be able to lift, push, or pull 50+ pounds.

Responsibilities

• Create a customer-centric environment and cultivate relationships.
• Serve as the product knowledge expert for customers and staff.
• Drive sales performance and KPIs in line with company values.
• Maintain post-purchase relationships and resolve issues as needed.
• Stay aware of competitors and advertised benefits.
• Leverage social media to boost brand awareness and sales.

Skills

Relationship building

Product knowledge

Sales goals

Social media

Physical ability

Job description

Spanish Preferred

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best‑class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of pay range of $59,000-71,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Mattress Firm is accepting applications until: 08/31/2026. Diverse Candidates are Encouraged to Apply.