Sleep Expert - Sales

Mattress Firm Inc.; Dickson City (Lackawanna County); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Mental health and life resources

Employee discounts on products

Job summary

Mattress Firm is seeking a Sleep Expert to create an exceptional in-store experience by providing expert sleep guidance and product information. You will help customers find the right mattress and participate in omnichannel selling programs, with uncapped commissions and a 401(k) match.

You’ll participate in a customer-focused environment, using digital tools to support sales and actively maintain relationships from first contact through delivery and follow-up support.

Qualifications

• Demonstrates strong product knowledge and ability to educate customers.
• Achieves sales performance and KPIs while upholding company values.
• Maintains relationships with customers throughout and after purchase.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Drive sales performance and use digital tools to support omnichannel shopping.
• Maintain customer relationships and resolve issues post-purchase.

Skills

Product knowledge

Sales skills

Customer service

Communication

Job description

Locations and Internal Applicants

May provide support to the following locations as needed: 918 Viewmont Drive, Dickson City, PA 18519 650 Old Willow Avenue, Honesdale, PA 18431 280 Mundy Street, Mundy Street Square, Wilkes Barre, PA 18702

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

About the Role

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Responsibilities

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships.

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $49,000 - $59,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Eligibility and Legal

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity and Diversity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Philadelphia Applicants Notice

Applicants for Philadelphia Jobs Please note that you have rights under the Philadelphia Fair Criminal Record Screening Standards Ordinance. Please click the following link for further information about your rights: https://www.phila.gov/documents/fair-chance-hiring-law-poster/. Please also note that any consideration of a criminal background check after a conditional offer of employment is made will be an individualized assessment based on your specific record and the duties and requirements of the specific job.

Company Culture

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024!

We are Mattress Firm. And this is what we wake up for.