Sleep Expert - Sales

Mattress Firm; Cedar Rapids (IA); Vor Ort; USD 57.000 - 70.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

401(k) match

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Employee discounts

Zusammenfassung

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions. You will drive sales using Mattress Firm programs and digital tools while delivering exceptional service.

The role emphasizes building lasting customer relationships, leveraging omnichannel support, and maintaining knowledge of products and the competitive landscape.

Qualifikationen

• Sleep Expert must convey product knowledge and provide best-in-class service
• Develop relationships by building trust with customers
• Sell using Mattress Firm programs and omnichannel tools
• Maintain relationships post-purchase and handle issues
• Lift 50+ pounds as needed

Aufgaben

• Elevate in-store experience as a trusted sleep authority
• Execute selling programs with digital tools
• Cultivate relationships with customers
• Provide technical and product knowledge
• Drive sales performance and KPIs
• Manage after-sale follow-ups and delivery reminders
• Monitor competition and brand awareness
• Support omnichannel shopping experience
• Lift, push, or pull 50+ pounds

Kenntnisse

Customer service

Sales

Product knowledge

Communication

Relationship building

Tools

POS system

Jobbeschreibung

This position may support stores within a 30 to 45-minute radius of the home store location.

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type "Jobs Hub" into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm!

Join Mattress Firm and have the job of your dreams!

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts are at the heart of what we do: helping customers find their dream mattress and get better sleep.

By joining our team, you'll get to know everything sleep and help us create an exceptional in-store experience. This isn't your typical retail job-achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

• The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• L ift, push, or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $57,000-$70,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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