Sleep Expert - Sales

Mattress Firm Inc.; Alpharetta (GA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Get paid on-demand

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience and act as a trusted sleep authority. You will advise customers on the right mattress, drive sales, and support omnichannel initiatives through digital tools.

This role emphasizes customer-centered service, opportunities for career growth, and access to benefits like health coverage and a 401(k) match. Experience in retail sales and the ability to lift up to 50 pounds are important.

Qualifications

• Bilingual in English and Spanish.
• Strong customer service and sales skills.
• Able to lift 50+ pounds and stand for long periods.

Responsibilities

• Elevate the in-store experience by becoming a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs using digital tools and support omnichannel experiences.
• Cultivate strong relationships to keep the customer at the center.
• Provide product knowledge and act as a subject matter expert for customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships post-purchase (delivery reminders, issue resolution).
• Monitor competitive offerings and local promotions.
• Leverage social media to enhance brand awareness and drive sales.
• Lift, push, or pull 50+ pounds.

Skills

Bilingual Spanish

Customer service

Sales

Job description

Bilingual - Spanish

Help people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you'll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

• The Sleep Expert will elevate and enhance the customer's in-store experience by becoming a trusted sleep authority and offering best-in-class products.
• Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Competitive pay range of $47,000-$57,000 per year * depending on qualifications and experience.

For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

* Pay amount does not guarantee employment for any particular time.

What gets us out of bed every morning? Helping people sleep well to live well.

As America's largest specialty mattress retailer, we're committed to recruiting and hiring those who share our passion for making a difference every day.

In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who've helped millions of people achieve better sleep.

Our common goal - to help others get great zzz's - unites us, no matter our differences. It's no surprise that we were named one of Newsweek's Most Loved Workplaces of 2024!

We are Mattress Firm. And this is what we wake up for.