Sleep Coach

Accendra Health; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

FSA

Life insurance

Disability coverage

Accident insurance

Assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Sleep Coach to engage CPAP patients, provide education on therapy usage, and support adherence through proactive outreach and data-driven coaching. You will guide patients on device usage, insurance considerations, and how to maintain and resupply equipment.

The role emphasizes clear communication, collaborative teamwork, and a commitment to patient-centered care while adhering to HIPAA guidelines and quality standards.

Qualifications

• High school diploma or equivalent.
• Knowledge and experience working with patients diagnosed with OSA preferred.
• Experience with various insurance plans (HMO, PPO, Medicare).

Responsibilities

• Proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and take inbound/outbound calls to coach, educate and encourage patients with their CPAP therapy; assist with troubleshooting equipment.
• Review patient usage information using manufacturer’s software to ensure calls are data driven.
• Explain potential effectiveness of therapy and assist with understanding insurance requirements.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic & passionate

Education

High school diploma

OSA patient experience preferred

Insurance plans experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Job Summary

The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above and beyond communication with our patients. The position will use behavior modification techniques such as determining patient adherence barriers while providing tools/steps to overcome and resolve them while improving overall adherence outcomes. The Sleep Coach provides support and resources, so our patients understand the importance of sleep therapy, their insurance usage requirements, and finally how to clean and resupply in the future.

Essential Duties and Responsibilities

• Proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
• Utilize manufacturer’s software to review patient usage information to ensure calls are data driven.
• Use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
• Have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
• Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
• Verify patient demographics, physician and notification preferences and document with each patient contact.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Adhere to HIPAA guidelines.
• Perform other duties as required.

Supervisory Responsibilities

• N/A

Minimum Required Qualifications

Education and/or Experience

• High school diploma or equivalent.
• Knowledge and experience working with patients diagnosed with OSA preferred.
• Experience with various insurance plans (HMO, PPO, Medicare).

Skills, Knowledge and Abilities

• Patient-Focused: Start with the patient and work backwards. Invest time and energy to understand the patient's objectives, then tie all activities directly to their achievement.
• Action-Oriented: Thrive as a self-starter who proactively senses and responds to problems and opportunities with minimal supervision.
• Collaborative: Love teamwork and work well across functions and groups.
• An Effective Communicator: Write and speak clearly, concisely, and with a spirit of partnership. Actively inform and inspire with messaging. Speak plainly and transparently with business colleagues.
• Energetic & Passionate: Passion and energy for health and well-being are deeply founded in a desire to help others and to be a positive role model.
• Relationship Builder: Excel at getting people involved and building a network of contacts that multiply influence on the organization.

Computer Skills

• Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Moderate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may also require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. The position may require occasional lifting of equipment up to 50 lbs.

Other Information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short- and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Equal Opportunity Employer Statement

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Recruiting Agency Note

Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.