Sleep Center Lead

FHLB Des Moines; San Leandro (CA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Vacation

Paid Sick Leave

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces seeks a Sleep Center Lead to blend sales expertise with leadership, coaching, and guest engagement. You will drive the Living Spaces Guest Engagement Model, guide add-on solutions, and ensure outstanding guest experiences while meeting KPI targets.

You will train team members, manage complex transactions, and support leadership in escalations and store operations. The role emphasizes service quality, data-driven insights, and a positive store culture.

Qualifications

• Minimum 2 years of retail experience in a direct customer interactive environment.
• High volume experience is preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Execute and drive proficiency in the Living Spaces Guest Engagement Model to meet Sales Per Hour goals.
• Provide product knowledge and recommendations based on guest sleep needs.
• Present sleep solutions including mattress, base, pillow, protector, and sheets.
• Ensure Sleep Center is ready and follow SOP guidelines.
• Handle guest emails and CRM follow-up tickets for Sleep Center guests.
• Assist Store Leadership with guest escalations, returns, exchanges, and discounts per SOP.
• Open/close Vault per SOP and complete documentation on time.
• Ensure team training and on-going development to meet company expectations.
• Analyze sleep sales data to guide add-on sales and focus areas.

Skills

Sales skills

Coaching

Team leadership

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position SummaryThe Sleep Center Lead combines the core expertise of the Sales Specialist 1 with expanded role‑based capabilities and a focus on leadership. This position consistently executes the Living Spaces Guest Engagement Model to create a positive and repeat guest experience while achieving targeted Sales per Hour and adhering to all KPI standards. In addition to selling responsibilities, the Sleep Center Lead supports more complex operational transactions, including returns and exchanges, and may assist with knowledge sharing and on‑the‑job support as needed. The role also includes leadership responsibilities such as training and coaching.Position DescriptionEssential Duties and Responsibilities include the following. Other duties may be assigned.Execute and drive proficiency in the Living Spaces Guest Engagement Model by connecting behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.Provide relevant advice, product knowledge, and product recommendations by conducting rest tests and assessing individual guest sleep needs.Present a complete sleep solution aligned to guest needs, including mattress, base, pillow, protector, and sheets.Ensure the Sleep Center is “Grand Opening” ready by completing the daily task list and adhering to established style guides.Perform all guest email follow‑up and resolve open Customer Relationship Management (CRM) follow‑up tickets for Sleep Center guestsAssist Store Leadership in resolving guest escalations, returns, exchanges, and discounts in accordance with Standard Operating Procedure (SOP) guidelines.Open and close the Vault in compliance with SOP requirements, ensuring all required documentation is accurately completed within established timeframes.Ensure all team members complete required training and demonstrate the ability to effectively execute company expectations and ongoing training modules.Comprehend, interpret, and apply data related to sleep sales, add‑on sales, and penetration to assess current departmental focus.Implement Sleep Center initiatives while cultivating a positive store culture by acting as a servant leader and prioritizing the experiences of both guests and team members.QualificationsEducation/Experience High School Diploma or GED equivalent required. Minimum 2 years of retail experience in a direct customer interactive environment. High volume experience is preferred. Equivalent combination of education and experience will be considered.Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.Certificates and Licenses: None requiredSupervisory Responsibilities: This position will not have supervisory responsibilities.Position Hiring RangeThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $21.30 - $27.65Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:Medical (full-time only)Dental (full-time only)Vision (full-time only)401(k) with Company match (full and part-time)Vacation (full-time only or as otherwise required by applicable law)Paid Sick Leave (full and part-time)Flex or Health Spending Account (for eligible full-time only)Employee Assistance Program (full and part-time)Holiday pay (full-time only)Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.Applicant Privacy