Sleep Center Lead

Living Spaces; Phoenix (AZ); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Sleep Center Lead in Phoenix, AZ blends sales expertise with key leadership responsibilities. You will guide the guest experience, drive Sales Per Hour, and ensure KPI performance while handling complex transactions like returns and exchanges.

You will train and coach team members, present complete sleep solutions, and manage daily operations to keep the Sleep Center ready for Grand Opening. Prior retail experience and strong product knowledge are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years retail experience in a direct customer interactive environment.

Responsibilities

• Drive sales per hour through Living Spaces Guest Engagement Model.
• Provide sleep product recommendations based on guest needs.
• Present complete sleep solutions (mattress, base, pillow, protector, sheets).
• Ensure Sleep Center readiness and adhere to SOPs for daily tasks.
• Perform guest email follow-up and resolve CRM tickets.
• Assist leadership with escalations, returns, and discounts per SOP.
• Open and close the Vault with proper documentation.
• Ensure training is completed and standards met by all team members.
• Interpret data on sleep sales and add-ons to guide focus.

Skills

Retail sales experience

Leadership

Customer service

Training coaching

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

## Sleep Center LeadApply: AZ - Phoenix - 11: Full time: Posted Today: R44522## Position Summary The Sleep Center Lead combines the core expertise of the Sales Specialist 1 with expanded role‐based capabilities and a focus on leadership. This position consistently executes the Living Spaces Guest Engagement Model to create a positive and repeat guest experience while achieving targeted Sales per Hour and adhering to all KPI standards. In addition to selling responsibilities, the Sleep Center Lead supports more complex operational transactions, including returns and exchanges, and may assist with knowledge sharing and on‐the‐job support as needed. The role also includes leadership responsibilities such as training and coaching.## Position Description**Essential Duties and Responsibilities include the following.** Other duties may be assigned.* **Execute and drive** proficiency in the Living Spaces Guest Engagement Model by connecting behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.* P**rovide** relevant advice, product knowledge, and product recommendations by conducting rest tests and assessing individual guest sleep needs.* **Present** a complete sleep solution aligned to guest needs, including mattress, base, pillow, protector, and sheets.* **Ensure** the Sleep Center is “Grand Opening” ready by completing the daily task list and adhering to established style guides.* **Perform** all guest email follow‐up and **resolve** open Customer Relationship Management (CRM) follow‐up tickets for Sleep Center guests* **Assist** Store Leadership in resolving guest escalations, returns, exchanges, and discounts in accordance with Standard Operating Procedure (SOP) guidelines.* **Open and close** the Vault in compliance with SOP requirements, ensuring all required documentation is accurately completed within established timeframes.* **Ensure** all team members complete required training and demonstrate the ability to effectively execute company expectations and ongoing training modules.* **Comprehend, interpret, and apply** data related to sleep sales, add‐on sales, and penetration to assess current departmental focus.* **Implement** Sleep Center initiatives while cultivating a positive store culture by acting as a servant leader and prioritizing the experiences of both guests and team members.## Qualifications**Education/Experience** High School Diploma or GED equivalent required. Minimum 2**years of retail experience in a direct customer interactive environment.**High volume experience is preferred. Equivalent combination of education and experience will be considered.**Computer Skills:**To perform this job successfully, an individual must have experience in Microsoft Office programs.**Certificates and Licenses:**None required**Supervisory Responsibilities:**This position will not have supervisory responsibilities.## **Position Hiring Range**The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $18.50 - $24.00Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:* Medical (full-time only)* Dental (full-time only)* Vision (full-time only)* 401(k) with Company match (full and part-time)* Vacation (full-time only or as otherwise required by applicable law)* Paid Sick Leave (full and part-time)* Flex or Health Spending Account (for eligible full-time only)* Employee Assistance Program (full and part-time)* Holiday pay (full-time only)* Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)