Slack Engineer at Zobility Salem, OR

Downtown Boulder Partnership; Salem (OR); On-site; USD 85,000 - 120,000; Full time

Job summary

The Downtown Boulder Partnership is hiring a Slack Engineer in Salem, OR. In this role, you will monitor slack escalation queues and provide trusted support for technical issues, ensuring effective collaboration.

We seek candidates with 2+ years of experience in SaaS and Slack and a bachelor's degree. Join us to work independently while managing multiple clients and enhancing enterprise-level processes.

Qualifications

• 2+ years of hands-on experience with SaaS and Slack.
• Experience with M365, Zoom, Jira, Confluence.
• SSLAC Admin or Developer Certifications are preferred.
• Process-oriented mindset enabling enterprise-level processes.
• Ability to work independently and manage multiple clients.

Responsibilities

• Own and monitor Service Now slack escalation queues.
• Support and maintain client Slack and Collaboration workspaces.
• Document knowledge base articles.
• Schedule and lead demos and training sessions.
• Communicate and collaborate with internal/external teams.

Skills

SaaS

Slack Admin Certifications

Slack Development

Integration tools (Python, PowerShell, Java Script, Postman)

ITIL

Agile Frameworks

Networking terms and tools

Interpersonal communication

Time-management

Multi-tasking

Education

Bachelor's degree

Tools

Slack

Atlassian products

Job description

Job Description

Slack Engineer job at Zobility. Salem, OR.

Responsibilities

• Own, monitor, and assist with Service Now slack escalation queues
• Provide trusted support and escalation for technical issues
• Collaborate with users to ensure consistent performance
• Support and maintain client Slack and Collaboration work spaces
• Support and maintain our Slack Enterprise Environment and custom slack applications, while enforcing client best practices and standards.
• Think creatively and outside the box
• Document knowledge base articles for service desk and end users
• Identify and communicate gaps between current and desired end states
• Assist with delivery management processes and enforcement
• Schedule and lead ad-hoc demos and trainings for Slack, Custom Slack Apps and Workflow, and other digital workplace tools
• Communicate and collaborate with internal/external teams

Qualifications

• 2+ years of in-depth, hands‑on experience with SaaS and Slack, and the ability to support 3rd party add-ons (M365, Zoom, Jira, Confluence, Lucid Chart and Lucid Spark, etc.)
• Slack Admin or Slack Developer Certifications are preferred
• Process‑oriented mindset and experience enabling enterprise‑level processes using Digital workplace tools (specifically Slack Admin, Slack Workflows, Slack Forms, and Slack APPs and APIs)
• Experience configuring and supporting integration using development tools (e.g., Python, PowerShell, Java Script, and Postman)
• Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks
• Technical understanding of common networking terms and tools
• Previous experience in a dynamic and agile environment
• Ability to work independently with minimal guidance and manage multiple clients and deliverables through effective time‑management and planning
• Strong interpersonal, written, and verbal communication skills
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Good work ethic and the ability to work with diverse teams across different time zones
• Strong ability to multi‑task and adapt to changing priorities
• Bachelor's degree required
• Extensive experience administering Atlassian products is a plus