SLA-Driven Process Analyst for IT Support Ops

nscglobal, usa; Kentucky; On-site; USD 40,000 - 55,000; Full time

Job summary

nscglobal, usa, is seeking a dedicated helpdesk support professional to provide assistance for assigned accounts. Responsibilities include ensuring adherence to service support contracts, managing customer satisfaction, and coaching supervisors.

The ideal candidate will have 2-4 years of experience in helpdesk services, be a high school graduate, and possess strong skills in MS Excel, along with excellent communication and mentoring skills.

Qualifications

• 2-4 years’ experience in helpdesk services or deskside support.
• Expert understanding of the MS Suite with a focus on MS Excel.
• Ability to document processes and procedures.

Responsibilities

• Read and ensure adherence to contracted service support.
• Manage customer satisfaction and operations.
• Coach and mentor supervisors and process analysts.

Skills

Helpdesk services

Deskside support

Expert in MS Excel

Excellent communication skills

Coaching and mentoring skills

Education

High School graduate

Tools

MS Suite

Job description

nscglobal, usa, is seeking a dedicated helpdesk support professional to provide assistance for assigned accounts. Responsibilities include ensuring adherence to service support contracts, managing customer satisfaction, and coaching supervisors.

The ideal candidate will have 2-4 years of experience in helpdesk services, be a high school graduate, and possess strong skills in MS Excel, along with excellent communication and mentoring skills.